Thank you for joining the Graphics Community. I am sorry to hear you are having issues with this matter.
Please proceed to install the latest Intel® HD Graphics driver from our end: Download Intel® Graphics Driver for Windows* [15.33]. Use the steps below to uninstall the current driver and install the latest one.
Steps to uninstall driver:
- Open the Device Manager.
- Expand the Display Adapters section.
- Find the Intel Graphics Driver.
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the check box Delete the driver software for this device.
- Reboot the computer after uninstall process has finished.
Steps to install driver: Manually Install an Intel® Graphics Driver in Windows® 10 and...
Let me know how it goes.
Thank you for your reply. Now I have the option, but the laptop still does not see the TV or the monitor. Basically nothing happens when I choose: http://prntscr.com/hxx82f
What else could be the cause?
I am sorry to hear that.
Could you please let me know your TV/monitor model?
When it worked, did the control panel display "Virtual Display"?
My monitor is a brand new Monitor LED TN Philips 21.5", Wide, FHD, HDMI, 223V5LHSB and the TV is a LED Smart Wellington, 32HD279S.
No, I don't think it showed Virtual Display before. Could this be after the update?
I am thinking that the laptop's HDMI port might be broken? Although I cannot imagine how this could happen overnight.
Thank you confirming this adinaalexe.
Is possible that the update changed the name, and it is possible that the HDMI is not working properly. But, I have a couple suggestions that can help to narrow this, please see below;
- Update the following driver for your Philips monitor: https://www.philips.com.hk/en/c-p/223V5LHSB_69/lcd-monitor-with-smartcontrol-lite/support. Use the Windows 8 driver since there is no mention for Windows® 10.
- Try setting Single Display mode for the external TV/monitor.
- Try a different HDMI cable.
Let me know it goes.