3 Replies Latest reply on Jan 22, 2018 4:31 PM by Intel Corporation

    NUC6i7KYK - External USB HDD disconnected and reconneted when plugged in front USB port

    chikai

      Hi,

       

      When I plug a Seagate backup plus 2.5" USB external HDD into front USB port of my NUC6i7KYK, it always gets disconnected in 10-15 minutes and then gets reconnected. I find this issue because when I was playing a video about 10 minutes later, I can hear the USB device disconnected notification sound from Windows 10 and then my player freezed because it lost connection with USB HDD even the reconnected notification comes later.

       

      I was using Windows 10 version 1703 which has this issue and after I upgrade to version 1709 this issue still exists. Please advise how can I fix this problem. Thanks !