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Hello,
I have no data on the server in the Telemetry menu.
Can You help me please?
Entreprise Server Unite : 3.2.83.44
Hub :
Dell OptiPlex 7050
Processeur Intel(R) Core(TM) i5-7500T CPU @ 2.70GHz, 2712 MHz, 4 cœur(s), 4 processeur(s) logique(s)
Version 10.0.16299 Numéro 16299
BIOS/Date Dell Inc. 1.6.5, 09/09/2017
Intel Unite Plugin for Telemetry.mui.msi : 3.2.82.42
Thumbprint :
On the server : Configuration of Thumbprint for the profile witch include the hub
Log from the hub :
On the server :
Link Copied
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Hello vjacob,
Thank you for joining the Intel® Unite™ App. I am sorry to hear you are having issues with this matter.
Please let me review this scenario, I will update the thread as soon as I have more information.
Regards,
Amy C.
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/thread/121210 vjacob,
Could you please verify each step you have taken with the Telemetry Plugin Guide for the Intel Unite® app? Please find it here: https://www.intel.com/content/www/us/en/support/articles/000023228/software.html Telemetry Plugin Guide for the Intel Unite® app, and let us know the results.
Regards,
Amy C.
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Hello,
It is ok for me, I check several times the Telemetry Plugin Guide for the Intel Unite® app.
If you loock the screens, you can see the differents steps.
Regards,
Valéry
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Thank for double checking Valéry.
Please let me review this matter, I will update this as soon as possible.
Regards,
Amy C.
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Valéry,
For testing purposes, could you please?
- Turn off certificate hash and reset.
- Verify if Google services are not being blocked on the network.
Thank you.
Regards,
Amy C.
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Hello,
Thank you for your help.
- I turned off certificat and reset (Verify Plugin Certificate Hash = false)
- Google services are not being blocked on the network because no Acls no firewall between the hub and the server.
I still have the problem.
Is-it possible to look on the server if it receive data?
Regards.
Valéry J
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Valéry, please try the suggestions below:
- Verify that Certificate hashes preventing the plugin to work are not entered in the admin portal.
- Ensure the Plugin Certificate Hash key value for Telemetry has been entered on the Admin Web Portal.
- Ensure the Plugin Certificate Hash has been enabled on the Admin Web Portal.
- Ensure the hub is connected to the corporate network through a wired connection.
- If the Plugin Install ended prematurely ensure you have compatibility with your Intel® Unite™ software
Please let me know how it goes.
Regards,
Amy C.
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Valéry,
I just wanted to check if you were able to follow the suggestions above. If you still having issues with this matter, please let me know.
Regards,
Amy C.
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Hello,
I'm sorry for no response, I was on holidays.
- Verify that Certificate hashes preventing the plugin to work are not entered in the admin portal.
I turned off certificat and reset (Verify Plugin Certificate Hash = false).
- Ensure the Plugin Certificate Hash key value for Telemetry has been entered on the Admin Web Portal.
- Ensure the Plugin Certificate Hash has been enabled on the Admin Web Portal.
You can see on this screenshots from the Admin Web Portal :
- Ensure the hub is connected to the corporate network through a wired connection.
Yes, it's ok.
- If the Plugin Install ended prematurely ensure you have compatibility with your Intel® Unite™ software
Below, you can see the logs from the hub. According to this logs, is the plugin works?
Regards,
Valéry
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Hi Support, is there any updates to this thread? I am having the same issue. Upon Intel Unite Hub launch, Telemetry registered the device but no data. Secondly, when you folks talk about checking if google service can be reached, which service / port / URL is it referring to? I'm based in SG and hence service is not blocked.
Thanks.
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Hello JackyWoo,
I understand that you are having issues the Telemetry* Plugin for our Intel Unite® App.
In order to assist you better please provide us with you:
SKU:
Intel Unite® version:
Plugin version:
I hope to hear from you soon
Best Regards,
Diego S.
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Hi Diego,
SKU: Dell Optiplex 7050, BIOS 1.5.2
Intel Unite® Hub version: 3.2.82.42
Telemetry Plugin version: 3.2.82.42
Intel Unite® Server version: 3.2.83.44
Thanks.
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Hello JackyWoo,
Thank you for your response, I really appreciate it.
I will forward the inform provided by you to the team in charge of the actual case.
We will reach you back as soon as we have news.
Best Regards,
Diego S.
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Hello JackyWoo,
Thank you for your response.
We just receive an answer from the Intel Unite (r) team in charge with the Telemetry Plugin fix:
The Enterprise Server handles the following database procedure in order to have the plugin running, the following correction will be required in the store procedure.
How to fix it
Using SQL Server Management Studio provided by Microsoft:
- Connect to the primary database server and expand the "UniteServer" database
- Expand "Programmability" then "Stored Procedures"
- Right click on "spCountsByFQDNAndDay" and select "Modify"
- Then perform the following change:
IF OBJECT_ID('spCountsByFQDNAndDay', 'P') IS NOT NULL
DROP PROC [dbo].[spCountsByFQDNAndDay]
GO
CREATE PROCEDURE [dbo].[spCountsByFQDNAndDay]
@Start datetime,
@End datetime
AS
BEGIN
SELECT
convert(varchar(10), dateadd(Day,0,datediff(Day, 0, StartTime)),101) as Day,
FQDN,
SUM(CASE WHEN LogType='ConnectionSpan' then 1 else 0 end) as ConnectionCount,
SUM(CASE WHEn LogType='PresentationSpan' then 1 else 0 end) as PresentationCount,
Sum(CASE WHEn LogType='ConnectionSpan' then datediff(second, StartTime, EndTime) else0 end) as ConnectionSpanInSeconds,
Sum(CASE WHEn LogType='PresentationSpan' then datediff(second, StartTime, EndTime)else 0 end) as PresentationSpanInSeconds
FROM tblMetrics
WHERE (
((dateadd(Day,0,datediff(Day, 0, StartTime)) >= @Start anddateadd(Day,0,datediff(Day, 0, StartTime)) <= @End))</span>
)
Group By
dateadd(Day,0,datediff(Day, 0, StartTime)),
FQDN
Order By
Day,
FQDN
END
GO
5.Select "Execute" from the top toolbar (this will apply the change)
As well for additional information please visit the following link :
https://www.intel.com/content/www/us/en/support/articles/000023228/software.html https://www.intel.com/content/www/us/en/support/articles/000023228/software.html
I hope this helps.
Best regards,
Diego S.
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