This message was posted on behalf of Intel Corporation
Thank you for joining the Graphics Community. I am sorry to hear you are having issues with this matter.
Please provide the following report in order to check more information regarding your computer: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. Make sure your TV is connected when you run the report.
To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.