4 Replies Latest reply on Jan 10, 2018 1:11 PM by Heavyone

    Intel HD Graphics Driver for Windows 10 (64 bit)


      I have a Dell Inspiron 3646 with Windows 10 (64-bit edition) desktop computer with 3 monitors connected. 2 of the 3 monitors are connected via  VGA-to-USB adapters. For some reason they only display in 800 x 600 resolution. The MAIN problem I have is that the Intel (R) HD Graphics driver will not update and I keep getting a Device Status message of "Windows has stopped this device because it has reported problems. (Code 43)". I think solving this issue will solve the resolution issue I am having with the 2nd and 3rd monitors, but I am getting ahead of myself.

           I have contacted Intel through a Chat session and they have tried to perform the update over the course of 2 days and they were not able to solve the issue. The technician's final word was to re-install the Operating System, which I think is way too much of an inconvenience for a driver. Intel knows of this issue, and Microsoft knows of this issue. Yet, for some reason, the Intel technician says that they are not working with Microsoft to solve the issue, which I find to be utterly ridiculous. In any event, I am left to scour the internet and forums, such as this one, trying to solve the issue with help from users like me. The Intel technician, through remote connection, tried uninstalling the version of the driver I had and then installing version, which is the version I currently have installed. Yet, I still have the same issue with the driver. I have a serious and dire need to make of all 3 monitors and this driver issue is holding that process up. I have attached an image of the Device Manager, for reference. Any help or suggestions are appreciated!Intel_Issue.png