We understand you're experiencing sporadic performance issues.
In order to investigate your problem we would like to review the following:
1. What is the brand and model of your wireless router/access point?
2. Did the issue start after a recent update, or has your connection always presented issues?
3. Please share a report generated using the Intel® System Support Utility.
1. Download the Intel® SSU and run it.
2. Making sure that you're connected to your WiFi, scan "everything."
3. Save and upload the report.
4. Generate and share a WLAN Report.
1. Right click on your start menu icon, select Command Prompt (Admin)
2. Enter: netsh wlan show wlanreport
3. Go to C:\ProgramData\Microsoft\WlanReport\ and share wlan-report-latest.html
Note: To enable attachments, make sure to switch over to the advanced editor while replying.
We look forward to hearing back from you.
Thank you for these reports.
While some sporadic ping spikes are normal due to the way WiFi works, numbers in the thousands are too high. This could be caused by a number of external factors.
To begin, we noticed that your connection rate is low for the AC7260. This could be caused by your current setup.
You're currently connecting to your Wireless-N router though channel 1 of the 2.4 GHz frequency. The 2.4 GHz band is fairly narrow and can be crowded as many household electronics generate waves in this frequency. Single band 802.11n legacy routers are specially susceptible to wireless interference.
Our main recommendation here will be to upgrade to an 802.11ac capable wireless router, which should increase your connection rate (speed at which your PC and router communicate, not to be confused with download speeds which don't account for network overhead) from 130 Mbps to 433 Mbps in the 2.4 band, or up to 867 Mbps if you switch to the 5 GHz band.
A higher transmit rate will result in your connection to be less affected by interference even if you remain in the 2.4 GHz band. When your connection rate is low, lagging and disconnections can be a result of your connection rate being temporarily lowered by some source of interference.
If this is not an option, we can recommend the following changes to your advanced adapter settings for increased compatibility with 802.11n:
1. Go to Device Manager > Network Adapters > Intel® Dual Band Wireless-AC 7260 > Properties > Advanced tab
2. HT Mode: Set to HT Mode (HT = 802.11n, VHT = 802.11ac).
3. Wireless Mode: 6. 802.11a/b/g
You can also try manually selecting a different channel for your network, this is set through your wireless router.
NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here. If you're having a hard time accessing these links, please try to copy and paste them directly to your address bar.
User Guide for the Huawei HG531 V1*, under downloads: http://consumer.huawei.com/eg-en/support/smart-home/hg531-v1-10/
Third-party articles to help you choose the best channel, plus other recommendations:
- How to Boost Your Wi-Fi Speed by Choosing the Right Channel by extremetech.com - https://www.extremetech.com/computing/179344-how-to-boost-your-wifi-speed-by-choosing-the-right-channel
- Change the Wi-Fi Channel Number to Avoid Interference by lifewire.com - https://www.lifewire.com/wifi-channel-number-change-to-avoid-interference-818208
We have't heard from you in the last few days. Did you have the change to test different wireless channels and apply the recommended changes?
We're glad to hear your issue has been resolved.
If there's anything else we can help you with, please don't hesitate to contact us again.