6 Replies Latest reply on Jan 12, 2018 2:24 PM by Intel Corporation

    Screen flickering after the latest update

    kiwison

      I have a Dell XPS 9350, I got an update to my Graphics Driver (520) and now my screen flickers. Disabling the driver seemingly solves the issue but it slows down the PC as well. I followed the instructions on Windows's website, but it's clear disabling the driver stops flickering.

       

      I re-downloaded driver from Dell's website, it didn't solve either.

      I downloaded the previous version, it didn't solve either.

      I manually installed the driver but it didn't solve.

       

      Driver version 22.20.16.4836

        • 1. Re: Screen flickering after the latest update
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello kiwison

          Thank you for contacting Intel Support,

          I understand that you are having problems with the system because the screen is flickering after you did a Graphics Driver update, I apologize for any inconvenience this may be causing.

          To better assist you with your request, I will need to check some information about your computer.  Please follow these steps:

          1. In the keyboard, press WinLogo key + R.
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it in your desktop).
          4. Attach to this thread the report.

          To attach a file, you must click "Use advanced editor" in the top right and then click the “Attach” option on the bottom right hand the response box.

          After we have this information we can investigate a little further about this problem and attempt to find a solution.


          Regards,
          David V

          • 2. Re: Screen flickering after the latest update
            kiwison

            Thanks for the quick response David,

             

            I attached the diagnostics file. As I said for a proper usage I had to disable the driver but it slows down the laptop. During the day, I manually updated the driver using the latest update given by Intel so my driver's version number is now 23.20.16.4901.

             

            Best,

            • 3. Re: Screen flickering after the latest update
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello kiwison,

              Thank you for your response,

              After analyzing the information sent by you I was able to see several things. However the most important one which is the one that may be causing this issue is the Windows 10 version that you are currently using.

              The version of Windows that you are using is a preview version, so it is not really a stable or released version, for this matter there is no stable driver for that Windows build. I would strongly recommend to try to use a stable Windows build for example the Fall Creators (1709). 

              I hope you find this helpful.


              Regards,
              David V

              • 4. Re: Screen flickering after the latest update
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello kiwison,

                I am following-up with your case and I see that we have not heard back from you,

                Is there anything else I can help you with?

                Were you able to solve your issue?


                Do not hesitate to reply to this for further help! 


                Regards,
                David V

                • 5. Re: Screen flickering after the latest update
                  kiwison

                  Hi David,

                   

                  After spending days of different methods I called Dell Customers services and they told me to reset my PC. Now everything works fine. I don't think windows insider was the reason as I've not received any updates before flickering started.

                   

                  Thanks,

                  • 6. Re: Screen flickering after the latest update
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello, kiwison.

                     It is really good to hear that you system is up and running now. Thank you very much for letting us know.


                    Antony S.