2 Replies Latest reply on Jan 9, 2018 9:49 AM by Intel Corporation

    intel dual band ac 3165 issue

    M.Umer

      Hi..I am using Hp pro book 450 G4 with windows 10 professional 64 bit. I purchased the laptop 6 months ago. In start wifi was working perfect...but after 2 months its started to give limited connectivity or shows red cross(no connectivity) on the wifi icon. I updated the drivers but drives are not being updated from 19.51.8.1 to 20.0.0. Please support me on this problem.

        • 1. Re: intel dual band ac 3165 issue
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello M.Umer,

          Thanks for posting. We understand that you're experiencing wireless connectivity problems with your laptop.

          The driver version that will get installed varies depending on the operating system and adapter version. Even though the latest Intel wireless driver packet version for Windows 10* (known as Intel® PROSet for Wireless) is 20.10.2 as of today, the latest driver version for Intel® Dual Band Wireless-AC 3165 is 19.51.8.2.

          When the connection drops and you see the "Limited Connection" or red cross for wireless, what's the status of the wireless adapter on Device Manager?

          Also, in order to better assist you, we would like to gather some more information. Please download and run the Intel® System Support Utility (while connected to your network) and share the resulting report with us.

          To enable file attachments, you will need to switch to the advanced editor mode while replying.

          Best regards,
          Eugenio F.

          • 2. Re: intel dual band ac 3165 issue
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello M.Umer,

            We haven't heard from you since the creation of the thread. Please let us know if you're still experiencing wireless connection issues on your laptop.

            Best regards,
            Eugenio F.