2 Replies Latest reply on Jan 8, 2018 6:23 PM by Intel Corporation

    extended desktop-monitor narrowing

    Haifian

      hi

      The display used to fill my whole monitor screen but suddenly it narrowed, leaving a black band around the screen. the mouse pointer still gets to the whole area and when i watch a film it does fill the whole screen however, when i use the remote connection to another computer, it narrows the displayed remote computer screen. it it used to be full. How do I restore it to full screen?

      thanks

       

      intel(R) HD graphics family

        • 1. Re: extended desktop-monitor narrowing
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi : Thank you very much for contacting the Intel® Graphics communities. We will do our best to try to fix this problem.

          In order to look for the most accurate solution for this situation, we just need to confirm a few details about your system, please provide the SSU and the DxDiag report:
          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

          Click on the “Start Menu” Type “DxDiag” Press “Enter” Wait for the DirectX Diagnostic Tool to finish loading
          In the DirectX Diagnostic Tool, click “Save All Information” Save the file DxDiag.txt

          Also, please provide a picture of the monitor where you are detecting this problem, in order for us to see the borders on it.

          If you open any other application or different browsers, when you expand the Window, are you able to get the full screen?

          Any further questions, please let me know.

          Regards,
          Alberto R

          • 2. Re: extended desktop-monitor narrowing
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            : I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?
             
            Any questions, please let me know.
             
            Regards,
            Alberto R