2 Replies Latest reply on Jan 8, 2018 4:21 PM by Intel Corporation

    Wrong colours

    Dewzv

      Hi! I have a laptop with an Intel HD Family Graphics.

      The problem is that, when I try to see a video/movie downloaded in laptop, it shows me wrong colours. I took a screenshot.I have the same problem when I try to see an online movie.

      But If I want to go on youtube and see some videos, I don t have any problem.

        • 1. Re: Wrong colours
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Dewzv
           
          Thank you for contacting Intel Technical Support,
           
          We received your inquiry and I understand that you are having display errors. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.
           
          In order to start looking for a solution could you provide the following?
           
          This only happens on the built-in display?
          Could you attach a DxDiag report following these steps:
           
          1. On the keyboard, press WinLogo key + R.
          2. In the Run box please type DxDiag and hit Enter.
          3. Click on Save All Information (save it to your desktop).
          4. To attach a file, you must click "Use advanced editor" in the top right and then click the “Attach” option on the bottom right hand the response box.
           
          Regards,
           
          Leonardo C.
           

          • 2. Re: Wrong colours
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Dewzv
             
            I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
             
            Regards,
             
            Leonardo