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Hi! I have a laptop with an Intel HD Family Graphics.
The problem is that, when I try to see a video/movie downloaded in laptop, it shows me wrong colours. I took a screenshot.I have the same problem when I try to see an online movie.
But If I want to go on youtube and see some videos, I don t have any problem.
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Hello Dewzv
Thank you for contacting Intel Technical Support,
We received your inquiry and I understand that you are having display errors. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.
In order to start looking for a solution could you provide the following?
This only happens on the built-in display?
Could you attach a DxDiag report following these steps:
1. On the keyboard, press WinLogo key + R.
2. In the Run box please type DxDiag and hit Enter.
3. Click on Save All Information (save it to your desktop).
4. To attach a file, you must click "Use advanced editor" in the top right and then click the "Attach" option on the bottom right hand the response box.
Regards,
Leonardo C.
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Hello Dewzv
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo
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