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1 week ago, after an automatic update (I guess), my notebook looked like this, it get worse when I move my mouse cursor. The only way to fix it was desinstalling Intel HD Graphics. I tried reinstalling Windows and installing older versions of the driver, but didn't work. Any ideas? (Notebook Acer, Intel I7 HD 5500 2.4 GHZ.
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When you say "didn't work", do you mean it didn't fix the issue or did the installation fail?
In the latter case try drivers from this list https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500 Downloads for Intel® HD Graphics 5500
Select OS from right pulldown menu. Hit show more.
If you encounter an error message about validation, then install driver via "have disk method" as described at:
www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface
(ignore prolog about MS surface)
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It didn't fix the issue I tried installing 10.18.15.4248_W10x64,10.18.15.4279_W10x64, 15.40.4.64.4256 (8/5/2015) and 15.4037.4835 (11/6/2017, the latest one) every time I install them, my laptopscreen get crazy again.
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Help
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I suggest to upload a report from https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility for Windows* so an Intel agent can take a look at it after the holidays.
Also you can ask at community.acer.com for further help.
btw do the distortions also appear on an external monitor or TV?
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Hello Mikeandcello,
Thank you for contacting Intel Support communities,
I understand that you are having problems with your system as it shows the screen distorted, I apologize for any inconveniences this may be causing.
To better assist you with your request, I will need to check some information about your computer. Please follow these steps:
1. In the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop).
4. Attach to this thread the report.
To attach a file, you must click "Use advanced editor" in the top right and then click the "Attach" option on the bottom right hand the response box.
After we have this information, I will proceed to look for a solution.
Regards,
David V
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Hello Mikeandcello,
I am following-up with your case and I see that we have not heard back from you,
Is there anything else I can help you with?
Were you able to solve your issue?
Do not hesitate to reply to this for further help!
Regards,
David V
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