1 2 Previous Next 17 Replies Latest reply on Feb 28, 2018 4:55 PM by Intel Corporation

    Rainbow static flickering

    DtheSecond

      Hi, updated my i7-6300U HD 520 to version 22.20.16.4771, and now I'm getting the rainbow static described in HD 630 Resume From Standby Screen Flickering , but it's my understanding that it should've been solved? It's definitely not solved on my laptop

        • 1. Re: Rainbow static flickering
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello DtheSecond 
           
          We received your inquiry and I understand that you are having a display problem. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.
           
          You are correct this problem has been resolved but in a more recent driver version. To apply this fix on your laptop you will need to update your graphics driver to the latest version.
           
          If you need assistance to update the driver please let me know what version of Windows you are using.
           
          Regards,
           
          Leonardo 

          • 2. Re: Rainbow static flickering
            DtheSecond

            Hi Leonardo, I am running Windows 10. I tried updating the driver from the device manager interface, but no dice. Is there another way to update that I'm not aware of?

            • 3. Re: Rainbow static flickering
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello
               
              Thank you for your response, and the information provided, I apologize for the inconvenience,  
               
              I recommend you to try to do the installation again with the device manager, but this time following these steps:
              1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27355/a08/win64_15.60.01.4877.zip
              2. Unzip the file to a designated location or folder.
              3. Right-click Windows Start icon and open Device Manager.
              4. Click “Yes” when prompted for permission from User Account Control.
              5. Expand the Display adapters section.
              6. Right-click the Intel® graphics entry and select Update Driver Software.
              7. Click "Browse my computer for driver software".
              8. Click "Let me pick from a list of device drivers on my computer".
              9. Click "Have Disk".
              10. Click "Browse".
              11. Access the designated location or folder, and access a folder called "Graphics".
              12. Select the file called "igdlh64" or "igdlh".
              13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
              14. Reboot your computer.
               
              And let me know if you have any issues with the installation.
               
              Regards,
               
              Leonardo

              • 4. Re: Rainbow static flickering
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello DtheSecond
                 
                I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.

                Regards,
                 
                Leonardo C
                 

                • 5. Re: Rainbow static flickering
                  DtheSecond

                  Oh I apologize, I've been busy trying to find a co-op. The solution worked perfectly, thank you so much

                  • 6. Re: Rainbow static flickering
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello DtheSecond
                     
                    Thank you for your response
                     
                    I am glad to know we have found a solution for your problem, I will like to share with you that I will close the case, before I do so, let me know if you need further assistance.
                     
                    Regards,
                     
                    Leonardo C
                     

                    • 7. Re: Rainbow static flickering
                      DtheSecond

                      intel_corp hi, the rainbow static is back again after installing the fall creators update, any chance there's another driver update?

                      • 8. Re: Rainbow static flickering
                        DtheSecond

                        intel_corp sorry scratch that, I did some more updates that didn't get through the first time, and it seems to be working fine now

                        • 9. Re: Rainbow static flickering
                          DtheSecond

                          intel_corp sorry about this, but it seems like it's back again. as before, I can't find a newer version of my driver through device manager, is there any chance you guys can advise?

                          • 10. Re: Rainbow static flickering
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello DtheSecond,

                            Thank you for your response,

                            I can see that you are still having the issue with the rainbow flickering, I apologize for any inconvenience this may be causing.

                            I would like you to try to download and install the latest version of the driver. Here is the link so you can download it and then manually install it:

                            https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=88355

                            Follow the next steps in order to manually update it:

                            1 - Unzip the file to a designated location or folder. 
                            2 - Right-click Windows Start icon and open Device Manager.
                            3 - Click Yes when prompted for permission from User Account Control. 
                            4 - Expand the Display adapters section. 
                            5 - Right-click the Intel® graphics entry and select Update Driver Software. 
                            6 - Click "Browse my computer for driver software".
                            7 - Click "Let me pick from a list of device drivers on my computer".
                            8 - Click "Have Disk". 
                            9 - Click "Browse". 
                            10 - Access the designated location or folder, and access a folder called "Graphics". 
                            11 - Select the file called "igdlh64" or "igdlh". 
                            12 - Click Open, then click OK, and finally click Next. Drivers are now being installed. 
                            13 - Reboot your computer

                            Once this is installed, please reboot the computer and let us know the outcome.


                            Regards,
                            David V

                            • 11. Re: Rainbow static flickering
                              DtheSecond

                              Hi David,

                               

                              I've tried both download links and neither of them seem to work for me, is there another download link somewhere?

                               

                              -Jonathan

                              • 12. Re: Rainbow static flickering
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello DtheSecond,

                                Thank you for your response,

                                I was checking the integrity of both of the download buttons (".zip" and ".exe") and both of them are working fine. What is the error message you are getting? I was checking but we do not have any other download link except for those.

                                Please let me know what the error and the problem is.


                                Regards,
                                David V

                                • 13. Re: Rainbow static flickering
                                  DtheSecond

                                  Hi David

                                   

                                  I was getting an HTML error, a 404 not found. At the moment, I am at work and the download links seem to be working here, i'll see if I can't email myself the .exe. I'll give an update when I get home

                                  • 14. Re: Rainbow static flickering
                                    DtheSecond

                                    I apologize for the delay, I was making sure everything works. The download worked and the static seems to have cleared up.

                                     

                                    Since my device manager and my windows update seem to be incapable of telling whether or not I have the latest intel graphics driver, could you guys let me know where to find the list of updates from where i can download the newest drivers, in case this happens again?

                                     

                                    Again, thank you guys so much!

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