2 Replies Latest reply on Jan 3, 2018 4:37 PM by Intel Corporation

    Broadwell CPU E5-2690v4 related incidents

    Ku

      Hello,

       

      It's grateful that I could find this community. Recently, there were 3 consecutive CPU related incidents in blade servers. The message says "Uncorrectable Machine Check Exception" and "Uncorrectable Memory Error". As a result, it was concluded that Memory Controller inside CPU chipset was the reason.

       

      May I ask if there are Intel Broadwell E5-2690v4 incidents recently reported especially about memory communication?

       

      Thanks in advance.

        • 1. Re: Broadwell CPU E5-2690v4 related incidents
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Ku

          Thank you for contacting Intel support, 

          I understand that you are having problems with 3 CPUs which have shown error messages, I apologize for any inconvenience this may be causing. 

          Regarding this problem, I researched about this unit but there does not seem to be any known issues associating the processor in question and those error messages. I apologize for the inconveniences.


          Regards,
          David V

          • 2. Re: Broadwell CPU E5-2690v4 related incidents
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Ku


            I am following-up with your case and I see that we have not heard back from you,

            Is there anything else I can help you with?

            Were you able to solve your issue?


            Do not hesitate to reply for further help! 


            Regards,
            David V