We understand your situation regarding the Intel® Optane™ Memory.
In order to better understand your situation, could you please provide us with the following information:
*Could you please confirm the brand and model of the drive you are trying to accelerate.
*Can you please provide a screenshot of disk management.
*Could you please confirm which software are you using in order to enable Optane(R)?
*Please download and run the Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.
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We look forward to hearing back from you.