6 Replies Latest reply on Jan 2, 2018 4:33 PM by Intel Corporation

    Intel UHD 620 screen flickering issue

    kxsrvp

      Hello,

       

      I'm having a problem with my Lenovo 320-15 IKB laptop. Most of the time (more than 90%) the screen has an annoying flickering. I have submitted the issue at Lenovo support center and some advised that it's an Intel graphics driver issue. I have attached my system configuration file exported from Intel SSU. I believe the .txt file is more than enough to offer an overview of my system configuration and some debugging insight. Thanks

        • 1. Re: Intel UHD 620 screen flickering issue
          Stefan3D

          Try this driver from Lenovo

          pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/300-SERIES/320-15IKB/downloads/DS121513

          • 2. Re: Intel UHD 620 screen flickering issue
            kxsrvp

            Thanks for the reply, but i currently have the same driver version

            • 3. Re: Intel UHD 620 screen flickering issue
              Stefan3D

              I would have expected that a driver from Lenovo works

               

              Here are the generic drivers from Intel: Downloads for Intel® UHD Graphics 620

               


               

              Finally there is an old driver 4708 at Microsoft

              download.windowsupdate.com/c/msdownload/update/driver/drvs/2017/07/1943f019-9c05-4bcf-82e7-20fb1b55afae_eb8afadb7dcb85e599098944f8c039682915b9f3.cab

               

              install driver via "have disk method" as described at:

              www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

              (ignore prolog about MS surface, treat CAB like ZIP)

              • 4. Re: Intel UHD 620 screen flickering issue
                kxsrvp

                Thanks i will try these solutions and reply with a feedback

                • 5. Re: Intel UHD 620 screen flickering issue
                  kxsrvp

                  Well, unfortunately these drivers didn't solve my issue. I tried the latest generic driver which has in the release notes exactly my issue with the flickering driver, but it wouldn't install because "The system does not meet the requirements" and i don't really know if it's worth extracting the driver from the .exe file. Also, i tried the .cab file and installing it manually via "Have disk" and still the same . I guess i should wait for Intel to come up with the appropiate fix for my configuration

                  • 6. Re: Intel UHD 620 screen flickering issue
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello kxsrvp,

                    Thank you for contacting Intel® technical support.  I will be more than happy to help you.

                    I understand that at this point you are having issues installing the generic driver for the Intel® UHD Graphics 620 controller in your system because you are getting an error that says that "The system does not meet the requirements."

                    Please try to install it again, but this time with these steps:

                    1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27412/a08/win64_15.60.1.1.4901.zip
                    2. Unzip the file to a designated location or folder.
                    3. Right-click Windows Start icon and open Device Manager.
                    4. Click Yes when prompted for permission from User Account Control.
                    5. Expand the Display adapters section.
                    6. Right-click the Intel® graphics entry and select Update Driver Software.
                    7. Click "Browse my computer for driver software".
                    8. Click "Let me pick from a list of device drivers on my computer".
                    9. Click "Have Disk".
                    10. Click "Browse".
                    11. Access the designated location or folder, and access a folder called "Graphics".
                    12. Select the file called "igdlh64" or "igdlh".
                    13. Click Open, then click OK, and finally click Next. Drivers are now being installed.
                    14. Reboot your computer.
                    We understand providing with quick solutions is important, so you can also contact us via our live chat from Monday to Friday 7:00 AM to 5:00 PM (Pacific Time) or you can offer us a callback number and the best time within our support hours so we can contact you.  Next is the link to the live chat support:

                    http://intelsupportchat.force.com/icslivechat/ics_tech_graphics_ww_english_Chat

                    Regards,

                    Xavier A.