5 Replies Latest reply on Jan 12, 2018 3:52 PM by JC_38

    DSA 3.0 can't be removed and/or updated

    JC_38

      Hi,

       

      I think I am not alone but for now, i haven't read any solution about this problem.

      When trying to upgrade or to remove the DSA, there is an error about a missing msi file into a folder cache that doesn't exist: C:\ProgramData\Package Cache\{2394186A-5445-4293-B739-352009350342}v3.0.0.9\

      Here is a log for an uninstall try

      Thank you for your help

      [2C2C:2734][2017-12-25T21:00:13]i001: Burn v3.11.0.1701, Windows v10.0 (Build 17025: Service Pack 0), path: C:\Users\Me\AppData\Local\Temp\{BB6918C5-6238-473B-8847-C74697FFFDD4}\.cr\Intel Driver and Support Assistant Installer (1).exe

      [2C2C:2734][2017-12-25T21:00:13]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver and Support Assistant\DSAServiceHelper.exe'

      [2C2C:2734][2017-12-25T21:00:13]i000: Initializing string variable 'LaunchArguments' to value 'installstartup'

      [2C2C:2734][2017-12-25T21:00:13]i009: Command Line: '"-burn.clean.room=C:\Users\Me\Downloads\Intel Driver and Support Assistant Installer (1).exe" -burn.filehandle.attached=644 -burn.filehandle.self=640'

      [2C2C:2734][2017-12-25T21:00:13]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Me\Downloads\Intel Driver and Support Assistant Installer (1).exe'

      [2C2C:2734][2017-12-25T21:00:13]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Me\Downloads\'

      [2C2C:2734][2017-12-25T21:00:13]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Me\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171225210013.log'

      [2C2C:2734][2017-12-25T21:00:13]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [2C2C:1834][2017-12-25T21:00:13]i000: Setting numeric variable 'WixStdBALanguageId' to value 1036

      [2C2C:1834][2017-12-25T21:00:13]i000: Setting version variable 'WixBundleFileVersion' to value '3.0.0.9'

      [2C2C:2734][2017-12-25T21:00:13]i100: Detect begin, 3 packages

      [2C2C:2734][2017-12-25T21:00:13]i000: Setting string variable 'NETFRAMEWORK45' to value '461765'

      [2C2C:2734][2017-12-25T21:00:13]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

      [2C2C:2734][2017-12-25T21:00:13]i101: Detected package: NetFx45Web, state: Present, cached: None

      [2C2C:2734][2017-12-25T21:00:13]i101: Detected package: IPIPInstallerX64, state: Present, cached: None

      [2C2C:2734][2017-12-25T21:00:13]i101: Detected package: DriverUpdateUtilityInstaller, state: Present, cached: None

      [2C2C:2734][2017-12-25T21:00:13]i199: Detect complete, result: 0x0

      [2C2C:2734][2017-12-25T21:00:17]i200: Plan begin, 3 packages, action: Uninstall

      [2C2C:2734][2017-12-25T21:00:17]w208: Plan disabled rollback for package: DriverUpdateUtilityInstaller, due to incomplete cache: None, original rollback action: Install

      [2C2C:2734][2017-12-25T21:00:17]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\Me\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171225210013_000_DriverUpdateUtilityInstaller.log'

      [2C2C:2734][2017-12-25T21:00:17]w208: Plan disabled rollback for package: IPIPInstallerX64, due to incomplete cache: None, original rollback action: Install

      [2C2C:2734][2017-12-25T21:00:17]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\Me\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171225210013_001_IPIPInstallerX64.log'

      [2C2C:2734][2017-12-25T21:00:17]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [2C2C:2734][2017-12-25T21:00:17]i201: Planned package: DriverUpdateUtilityInstaller, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: None, cache: No, uncache: No, dependency: Unregister

      [2C2C:2734][2017-12-25T21:00:17]i201: Planned package: IPIPInstallerX64, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: None, cache: No, uncache: No, dependency: Unregister

      [2C2C:2734][2017-12-25T21:00:17]i201: Planned package: NetFx45Web, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [2C2C:2734][2017-12-25T21:00:17]i299: Plan complete, result: 0x0

      [2C2C:2734][2017-12-25T21:00:17]i300: Apply begin

      [2C2C:2734][2017-12-25T21:00:17]i010: Launching elevated engine process.

      [2C2C:2734][2017-12-25T21:00:20]i011: Launched elevated engine process.

      [2C2C:2734][2017-12-25T21:00:20]i012: Connected to elevated engine.

      [1BE0:0DC0][2017-12-25T21:00:20]i358: Pausing automatic updates.

      [1BE0:0DC0][2017-12-25T21:00:20]i359: Paused automatic updates.

      [1BE0:0DC0][2017-12-25T21:00:20]i360: Creating a system restore point.

      [1BE0:0DC0][2017-12-25T21:00:20]i361: Created a system restore point.

      [1BE0:0DC0][2017-12-25T21:00:20]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, resume: Active, restart initiated: No, disable resume: No

      [1BE0:0DC0][2017-12-25T21:00:20]i326: Removed dependency: {01f3f6b8-1a81-4b10-b51f-f69af12e1d69} on package provider: {2394186A-5445-4293-B739-352009350342}, package DriverUpdateUtilityInstaller

      [1BE0:0DC0][2017-12-25T21:00:20]i329: Removed package dependency provider: {2394186A-5445-4293-B739-352009350342}, package: DriverUpdateUtilityInstaller

      [1BE0:0DC0][2017-12-25T21:00:20]i301: Applying execute package: DriverUpdateUtilityInstaller, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [1BE0:0DC0][2017-12-25T21:00:24]e000: Error 0x8007064c: Failed to uninstall MSI package.

      [1BE0:0DC0][2017-12-25T21:00:24]e000: Error 0x8007064c: Failed to execute MSI package.

      [2C2C:2734][2017-12-25T21:00:24]e000: Error 0x8007064c: Failed to configure per-machine MSI package.

      [2C2C:2734][2017-12-25T21:00:24]i319: Applied execute package: DriverUpdateUtilityInstaller, result: 0x8007064c, restart: None

      [2C2C:2734][2017-12-25T21:00:24]e000: Error 0x8007064c: Failed to execute MSI package.

      [1BE0:0DC0][2017-12-25T21:00:24]i323: Registering package dependency provider: {2394186A-5445-4293-B739-352009350342}, version: 3.0.0.9, package: DriverUpdateUtilityInstaller

      [1BE0:0DC0][2017-12-25T21:00:24]i325: Registering dependency: {01f3f6b8-1a81-4b10-b51f-f69af12e1d69} on package provider: {2394186A-5445-4293-B739-352009350342}, package: DriverUpdateUtilityInstaller

      [1BE0:0DC0][2017-12-25T21:00:24]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, resume: ARP, restart: None, disable resume: No

      [1BE0:0DC0][2017-12-25T21:00:24]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, resume: ARP, restart initiated: No, disable resume: No

      [2C2C:2734][2017-12-25T21:00:24]i399: Apply complete, result: 0x8007064c, restart: None, ba requested restart:  No