This message was posted on behalf of Intel Corporation
Sorry for the inconvenience this may be causing at this point. Based on the research we performed at our labs, we would like to request an SSU, in order to know what are the hardware components you are working with; please copy-paste this link on a separate window and reply back to us with the findings.
Also, and hoping you do not mind me asking for the dx diag report as well. Simply go to Windows key + r, then type dxdiag and press enter.
We need to be sure on the Windows built numbers and the latest BIOS version you have installed on your
Intel® NUC Kit NUC5i5RYH.Looking forward to your reply at your earliest convenience,
Intel Technical Support