1 Reply Latest reply on Jan 5, 2018 11:25 AM by Intel Corporation

    Intell Driver and Support Assistant 3.1.1 fails to install

    Brass_Rat

      I am unable to install IDSA 3.1.1.  Windows Installer is running and sfc reports no issues with it; I have the latest .NET framework (4.7.1).  Below is the log file; can anyone help?

       

      [03F0:1E3C][2017-12-22T20:55:00]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\msnyder2\AppData\Local\Temp\{E9458783-3D52-4A0A-B02A-9F467B7CC389}\.cr\Intel Driver and Support Assistant Installer (1).exe

      [03F0:1E3C][2017-12-22T20:55:00]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver and Support Assistant\DSAServiceHelper.exe'

      [03F0:1E3C][2017-12-22T20:55:00]i000: Initializing string variable 'LaunchArguments' to value 'installstartup'

      [03F0:1E3C][2017-12-22T20:55:00]i009: Command Line: '"-burn.clean.room=C:\Users\msnyder2\Desktop\Intel Driver and Support Assistant Installer (1).exe" -burn.filehandle.attached=236 -burn.filehandle.self=244'

      [03F0:1E3C][2017-12-22T20:55:00]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\msnyder2\Desktop\Intel Driver and Support Assistant Installer (1).exe'

      [03F0:1E3C][2017-12-22T20:55:00]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\msnyder2\Desktop\'

      [03F0:1E3C][2017-12-22T20:55:00]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\msnyder2\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171222205500.log'

      [03F0:1E3C][2017-12-22T20:55:00]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'

      [03F0:1E3C][2017-12-22T20:55:00]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [03F0:19E4][2017-12-22T20:55:00]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [03F0:19E4][2017-12-22T20:55:00]i000: Setting version variable 'WixBundleFileVersion' to value '3.1.1.2'

      [03F0:1E3C][2017-12-22T20:55:01]i100: Detect begin, 4 packages

      [03F0:1E3C][2017-12-22T20:55:01]i000: Setting string variable 'NETFRAMEWORK45' to value '461310'

      [03F0:1E3C][2017-12-22T20:55:01]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

      [03F0:1E3C][2017-12-22T20:55:01]i101: Detected package: NetFx45Web, state: Present, cached: None

      [03F0:1E3C][2017-12-22T20:55:01]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

      [03F0:1E3C][2017-12-22T20:55:01]i101: Detected package: DCAInstaller, state: Absent, cached: None

      [03F0:1E3C][2017-12-22T20:55:01]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: Complete

      [03F0:1E3C][2017-12-22T20:55:01]i199: Detect complete, result: 0x0

      [03F0:19E4][2017-12-22T20:55:05]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [03F0:1E3C][2017-12-22T20:55:05]i200: Plan begin, 4 packages, action: Install

      [03F0:1E3C][2017-12-22T20:55:05]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [03F0:1E3C][2017-12-22T20:55:05]i052: Condition 'VersionNT64' evaluates to true.

      [03F0:1E3C][2017-12-22T20:55:05]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\msnyder2\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171222205500_000_IPIPInstallerX64_rollback.log'

      [03F0:1E3C][2017-12-22T20:55:05]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\msnyder2\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171222205500_000_IPIPInstallerX64.log'

      [03F0:1E3C][2017-12-22T20:55:05]i052: Condition 'VersionNT64' evaluates to true.

      [03F0:1E3C][2017-12-22T20:55:05]i000: Setting string variable 'WixBundleRollbackLog_DCAInstaller' to value 'C:\Users\msnyder2\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171222205500_001_DCAInstaller_rollback.log'

      [03F0:1E3C][2017-12-22T20:55:05]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\msnyder2\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171222205500_001_DCAInstaller.log'

      [03F0:1E3C][2017-12-22T20:55:05]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\msnyder2\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171222205500_002_DriverUpdateUtilityInstaller_rollback.log'

      [03F0:1E3C][2017-12-22T20:55:05]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\msnyder2\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171222205500_002_DriverUpdateUtilityInstaller.log'

      [03F0:1E3C][2017-12-22T20:55:05]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [03F0:1E3C][2017-12-22T20:55:05]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [03F0:1E3C][2017-12-22T20:55:05]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [03F0:1E3C][2017-12-22T20:55:05]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

      [03F0:1E3C][2017-12-22T20:55:05]i299: Plan complete, result: 0x0

      [03F0:1E3C][2017-12-22T20:55:05]i300: Apply begin

      [03F0:1E3C][2017-12-22T20:55:05]i010: Launching elevated engine process.

      [03F0:1E3C][2017-12-22T20:55:05]i011: Launched elevated engine process.

      [03F0:1E3C][2017-12-22T20:55:06]i012: Connected to elevated engine.

      [1918:1FB4][2017-12-22T20:55:06]i358: Pausing automatic updates.

      [1918:1FB4][2017-12-22T20:55:06]i359: Paused automatic updates.

      [1918:1FB4][2017-12-22T20:55:06]i360: Creating a system restore point.

      [1918:1FB4][2017-12-22T20:55:10]i361: Created a system restore point.

      [1918:1FB4][2017-12-22T20:55:10]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}, options: 0x7, disable resume: No

      [1918:1FB4][2017-12-22T20:55:11]i000: Caching bundle from: 'C:\Users\msnyder2\AppData\Local\Temp\{BD035CCA-9C7B-41A0-B208-B6AEECD92057}\.be\Intel Driver and Support Assistant Installer.exe' to: 'C:\ProgramData\Package Cache\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}\Intel Driver and Support Assistant Installer.exe'

      [1918:1FB4][2017-12-22T20:55:11]i320: Registering bundle dependency provider: {35fa0dcf-eda2-402b-b1f0-64973bb1938a}, version: 3.1.1.2

      [1918:1FB4][2017-12-22T20:55:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}, resume: Active, restart initiated: No, disable resume: No

      [1918:1924][2017-12-22T20:55:12]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{BDB21711-3628-4159-B1E2-0BF55D105E2E}v7.1\IntelProductImprovementProgramInstaller.msi.

      [1918:1924][2017-12-22T20:55:12]i305: Verified acquired payload: DCAInstaller at path: C:\ProgramData\Package Cache\.unverified\DCAInstaller, moving to: C:\ProgramData\Package Cache\{7DD6E919-08EA-42F5-87D7-7F86CDB2E745}v2.1.03392\w_sur_p_2.1.0.03392_sursvc_qh.msi.

      [1918:1924][2017-12-22T20:55:12]i304: Verified existing payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\{46267326-17DC-4A08-94BB-0FB32E31ACC2}v3.1.1.2\Intel Driver and Support Assistant Installer.msi.

      [1918:1FB4][2017-12-22T20:55:12]i323: Registering package dependency provider: {BDB21711-3628-4159-B1E2-0BF55D105E2E}, version: 7.1, package: IPIPInstallerX64

      [1918:1FB4][2017-12-22T20:55:12]i301: Applying execute package: IPIPInstallerX64, action: Install, path: C:\ProgramData\Package Cache\{BDB21711-3628-4159-B1E2-0BF55D105E2E}v7.1\IntelProductImprovementProgramInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [03F0:1E3C][2017-12-22T20:55:13]i319: Applied execute package: IPIPInstallerX64, result: 0x0, restart: None

      [1918:1FB4][2017-12-22T20:55:13]i325: Registering dependency: {35fa0dcf-eda2-402b-b1f0-64973bb1938a} on package provider: {BDB21711-3628-4159-B1E2-0BF55D105E2E}, package: IPIPInstallerX64

      [1918:1FB4][2017-12-22T20:55:13]i323: Registering package dependency provider: {7DD6E919-08EA-42F5-87D7-7F86CDB2E745}, version: 2.1.03392, package: DCAInstaller

      [1918:1FB4][2017-12-22T20:55:13]i301: Applying execute package: DCAInstaller, action: Install, path: C:\ProgramData\Package Cache\{7DD6E919-08EA-42F5-87D7-7F86CDB2E745}v2.1.03392\w_sur_p_2.1.0.03392_sursvc_qh.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [1918:1FB4][2017-12-22T20:55:40]e000: Error 0x80070643: Failed to install MSI package.

      [1918:1FB4][2017-12-22T20:55:40]e000: Error 0x80070643: Failed to execute MSI package.

      [03F0:1E3C][2017-12-22T20:55:40]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [03F0:1E3C][2017-12-22T20:55:40]i319: Applied execute package: DCAInstaller, result: 0x80070643, restart: None

      [03F0:1E3C][2017-12-22T20:55:40]e000: Error 0x80070643: Failed to execute MSI package.

      [1918:1FB4][2017-12-22T20:55:40]i318: Skipped rollback of package: DCAInstaller, action: Uninstall, already: Absent

      [03F0:1E3C][2017-12-22T20:55:40]i319: Applied rollback package: DCAInstaller, result: 0x0, restart: None

      [1918:1FB4][2017-12-22T20:55:40]i329: Removed package dependency provider: {7DD6E919-08EA-42F5-87D7-7F86CDB2E745}, package: DCAInstaller

      [1918:1FB4][2017-12-22T20:55:40]i351: Removing cached package: DCAInstaller, from path: C:\ProgramData\Package Cache\{7DD6E919-08EA-42F5-87D7-7F86CDB2E745}v2.1.03392\

      [1918:1FB4][2017-12-22T20:55:40]i326: Removed dependency: {35fa0dcf-eda2-402b-b1f0-64973bb1938a} on package provider: {BDB21711-3628-4159-B1E2-0BF55D105E2E}, package IPIPInstallerX64

      [1918:1FB4][2017-12-22T20:55:40]i301: Applying rollback package: IPIPInstallerX64, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [03F0:1E3C][2017-12-22T20:55:40]i319: Applied rollback package: IPIPInstallerX64, result: 0x0, restart: None

      [1918:1FB4][2017-12-22T20:55:40]i329: Removed package dependency provider: {BDB21711-3628-4159-B1E2-0BF55D105E2E}, package: IPIPInstallerX64

      [1918:1FB4][2017-12-22T20:55:40]i351: Removing cached package: IPIPInstallerX64, from path: C:\ProgramData\Package Cache\{BDB21711-3628-4159-B1E2-0BF55D105E2E}v7.1\

      [1918:1FB4][2017-12-22T20:55:40]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}, resume: None, restart: None, disable resume: No

      [1918:1FB4][2017-12-22T20:55:40]i330: Removed bundle dependency provider: {35fa0dcf-eda2-402b-b1f0-64973bb1938a}

      [1918:1FB4][2017-12-22T20:55:40]i352: Removing cached bundle: {35fa0dcf-eda2-402b-b1f0-64973bb1938a}, from path: C:\ProgramData\Package Cache\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}\

      [1918:1FB4][2017-12-22T20:55:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}, resume: None, restart initiated: No, disable resume: No

      [03F0:1E3C][2017-12-22T20:55:41]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No