5 Replies Latest reply on Jan 9, 2018 12:15 AM by Intel Corporation

    Xeon scalable processors - CPU heatsink/cooler

    dsquad

      Hi everyone,

       

      Building a tower S2600STB/P4304XXMFEN2 system, but Intel Server Builder indicates passive CPU cooling, part number AXXSTPHMKIT.

       

      Naturally, up here in Canada, can't find this part anywhere in distribution, only ASI has it sku'ed and no stock.

       

      Has anyone used other CPU coolers (like Dynatron) that work well ?  Should I go with an active solution w/fan or passive in this tower case ?

       

      Merry XMas to everyone here in the Intel discussion boards !

        • 1. Re: Xeon scalable processors - CPU heatsink/cooler
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello dsquad,

          We have not validated other heatsinks for these processors. I would recommend contacting other resellers in your area for availability

          locate.intel.com

          If anyone else in this community has tried a different heatsink feel free to share your feedback. Intel always recommends using validated hardware to avoid unforeseen issues.

          Best regards,
          David A.
           

          • 2. Re: Xeon scalable processors - CPU heatsink/cooler
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello dsquad,

            I just wanted to know if there is anything else I could do for you or if we can set this trend as closed already, either way please let me know, I'll stay tuned to your comments.

            Regards.

            Ken

            • 3. Re: Xeon scalable processors - CPU heatsink/cooler
              Intel Corporation
              This message was posted on behalf of Intel Corporation

                          

                

              Hello dsquad,
                
                 I hope you enjoyed the holidays and also would like to ask if the information provided answers to your question or if further assistance is required, in any case please let me know so we can proceed accordingly.
                
                 Best regards
                
                 Kenneth R.
                 Intel Customer Support

                

              • 4. Re: Xeon scalable processors - CPU heatsink/cooler
                dsquad

                Hi Kenneth,

                 

                No, unfortunately, nobody at Intel could help me... No heatsink could be found in distribution, so I turned to Dynatron for an active CPU cooler (B13) that does the trick (I don't know, I just can trust passive cooling... model B12 (passive) could have done the trick, but I figured might as well go active !).

                 

                FYI : works like a charm

                 

                For anyone else that's in the same situation as me (always waiting for parts from intel) : these guys seem to have all CPU types covered... They sell them at NewEgg.ca.

                 

                Intel , you have to step up and be able to get us the parts needed for us canadian resellers to sell your servers !  Always have to wait weeks in order to get every part needed to build one server... I can buy a Lenovo ThinkServer and pretty much 90 percent of the time I get everything the next business day...

                • 5. Re: Xeon scalable processors - CPU heatsink/cooler
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi dsquad,

                  Thank you for your feedback,
                  You absolutely right, just to let you know I'm bringing this matter to upper attention, we really appreciate your business and we'll make sure to take care of this situation.

                  Once again thank you an d please do not hesitate in contacting us should you need anything else.

                  Also I would like to know if it's ok to set the related case as closed so this trend can be pushed to the answers so other people with the same problem can have a better chance to get the solution you found through Dynatron?

                  Ken