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I cannot get both my laptop and my 2nd screen to work at the same time. The Intel HD Graphics Family Display Adapter on my Laptop E7440 only recognizes my external monitor. When I disable the adapter and sleep/wake the laptop, the laptop screen is enabled, but then it does not detect my 2nd screen. If I enable, same thing happens. I've tried rebooting. This has been an ongoing issue that I've been able to work around by uninstalling/un-enabling, etc, etc. This time nothing is working. I tried updating the BIOS. I've tried updating to a different Intel driver, but my computer did not meet the requirements.
BaseBoard Manufacturer:"Dell Inc."
BIOS Version/Date:"Dell Inc. A22 , 10/18/2017 12:00 AM"
Processor:"Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz , GenuineIntel"
System Manufacturer:"Dell Inc."
System Model:"Latitude E7440"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"1.6.52.0"
- "Intel(R) HD Graphics Family"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics Family"
Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family"
CoInstallers:"oem0.inf,iHSWM_w10,Internal,Intel(R) HD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"09/28/2016 05:00 PM"
Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"20.19.15.4531"
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Try the current driver from
www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=V887R&lwp=rt
This package provides the driver for Intel Generation 4 and 5 graphics and is supported on Latitude, Precision running the following Operating Systems: Windows 10 Fixes & Enhancements Fixes- Not ApplicableEnhancements
- Phase in Intel graphics driver to latest version with lots issues fix VersionVersion 20.19.15.4835, A06Release date 19 Dec 2017
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Try the current driver from
www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=V887R&lwp=rt
This package provides the driver for Intel Generation 4 and 5 graphics and is supported on Latitude, Precision running the following Operating Systems: Windows 10 Fixes & Enhancements Fixes- Not ApplicableEnhancements
- Phase in Intel graphics driver to latest version with lots issues fix VersionVersion 20.19.15.4835, A06Release date 19 Dec 2017
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That did it. After downloading this driver, my system rebooted and I have two screens! Now, back to work. Thanks soooo much.
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