2 Replies Latest reply on Dec 22, 2017 3:50 PM by angelfire

    Only External Monitor works, Driver does not recognize laptop monitor

    angelfire

      I cannot get both my laptop and my 2nd screen to work at the same time.  The Intel HD Graphics Family Display Adapter on my Laptop E7440 only recognizes my external monitor. When I disable the adapter and sleep/wake the laptop, the laptop screen is enabled, but then it does not detect my 2nd screen.  If I enable, same thing happens.  I've tried rebooting.  This has been an ongoing issue that I've been able to work around by uninstalling/un-enabling, etc, etc.  This time nothing is working.  I tried updating the BIOS.  I've tried updating to a different Intel driver, but my computer did not meet the requirements. 

       

      BaseBoard Manufacturer:"Dell Inc."

                BIOS Version/Date:"Dell Inc. A22 , 10/18/2017 12:00 AM"

                Processor:"Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz , GenuineIntel"

                System Manufacturer:"Dell Inc."

                System Model:"Latitude E7440"

                System Type:"x64-based PC"

                - "Display"

                     Intel ® Graphics Driver Version:"1.6.52.0"

                     - "Intel(R) HD Graphics Family"

                          Adapter Compatibility:"Intel Corporation"

                          Adapter DAC Type:"Internal"

                          Adapter RAM:"1.00 GB"

                          Availability:"Running or Full Power"

                          Bits Per Pixel:"32"

                          - "Caption":"Intel(R) HD Graphics Family"

                               Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family"

                          CoInstallers:"oem0.inf,iHSWM_w10,Internal,Intel(R) HD Graphics Family"

                          Color Table Entries:"4294967296"

                          Dedicated Video Memory:"Not Available"

                          Driver:"igdkmd64.sys"

                          Driver Date:"09/28/2016 05:00 PM"

                          Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"

                          Driver Provider:"Intel Corporation"

                          Driver Version:"20.19.15.4531"