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    Intel HD 630 BSOD with APC_INDEX_MISMATCH igdkmd64.sys 23.20.16.4877

    NVGoldendog

      Hi. I started experiencing BSOD with APC_INDEX_MISMATCH of the offending driver igdkmd64.sys. I had posted on Microsoft's fourms but as it appears to be Intel driver related this seems like the appropriate place to post. Others experiencing same issue: APC_INDEX_MISMATCH igdkmd64.sys - Microsoft Community  and my posting APC_INDEX_MISMATCH ERROR - Microsoft Community

      I am getting reports of other users now experiencing the same issue on other systems.

       

      Environment:  Either Windows 10 1703 or 1709.

      2017-12-21 15_31_45-Intel(R) HD Graphics 630 Properties.png

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      It appears to happen once the screens go to sleep and you move the mouse or keyboard to wake the screen back up.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Often (51-99%):XXXXXX

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Asus Q270M-CSM MB.

      i7-7700 CPU

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Has an additional NVidia graphics card with latest drivers.

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP= Asus QTY 4

      How much memory [RAM] in the system (see note2 below).

      32GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Display Port

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Enterprise 1703 & 1709 (happening on multiple machines)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1046.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      23.20.16.4877

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      Extended x 4 monitors

      Display resolution & refresh rate setting of each display (see note2 below).

       

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Let computer turn screens off
      2. Move mouse or KB
      3. BSOD typically happens

      ...

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