4 Replies Latest reply on Dec 21, 2017 12:12 PM by Intel Corporation

    White screen of the application while viewing h.265 video with QiuckSync

    maximkabenin

      Dear All,

       

      We are developing security video management system and viewing some IP camera that sends h.265 video stream. To decode it we use QuickSync. Recently faced the problem when our application is running on i5-4590 with HD4600 (20.19.15.4624 driver) window becomes full white and hangs once h.265 video is viewed. We suspect that problem might be somewhere in HD4600 or its driver as we do not have same behavior on i7-7700, HD630.

       

      Please, let me know what additional information you need to help us solve the problem. Maybe we can do it on our software side.