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Intel HD driver fails on W10 Creators release - Insprion 660

SPalm2
Novice
5,224 Views

I was asked to re-post this in a new thread

Intel HD Graphics Properties reports Windows has stopped this device because it has reported problems (Code 43).

Faulting application name: dwm.exe, version: 10.0.15063.0, time stamp: 0x982d0cc7

Faulting module name: igd10iumd64.dll, version: 10.18.10.4653, time stamp: 0x58e7c06c

Exception code: 0xc0000005

Fault offset: 0x000000000019a4a3

Faulting process id: 0x11f4

Faulting application start time: 0x01d3739979adbec0

Faulting application path: C:\WINDOWS\system32\dwm.exe

Faulting module path: C:\WINDOWS\system32\igd10iumd64.dll

Report Id: 43469d3f-b9d1-46b9-b4c6-26fd75a4012c

Faulting package full name:

Faulting package-relative application ID:

Dell Inspiron 660

Windows 10 Pro

Intel i3-3240 3.40 Ghz

Dell 478VN Motherboard

Intel B75 Chipset

Intel HD Graphics

8GB Memory

The PC and Intel HD Graphics driver have worked flawlessly under Windows 10 Pro up until the installation of Microsoft's Windows 10 Creators update. I first saw this with a recent push of the spring version of the Creators update. I tried manually adding in the fall version. Same results.

After the driver fails to load, Windows 10 reverts to Basic mode.

In basic mode, I cannot run dual monitors (VGA and HDMI) simultaneously.

I have run Dell's update utility and Intel's update utility - everything is up to date.

I have tried pretty much everything suggested in similar threads.

I can unrolled the Windows 10 Creators update and the driver functions without issue.

I have seen where others have reported similar problems with different flavors of HD Graphics HW (3000,4000,5000)

My device properties shows my HW as "HD Graphics" with no series indicated.

28 Replies
idata
Employee
2,651 Views

Hi vaguy: Thank you very much for contacting the Intel® Graphics communities. We will do our best in order to assist you with this scenario.

 

 

In regard to your case, we always recommend to install the graphics driver provided by the manufacturer of the PC, in this case Dell, since that driver was customized by them to work with your specific platform. Please install driver version 15.200.1039:

 

http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-660/drivers http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-660/drivers

 

 

I noticed on Dell's web site that there is no Intel driver showing, just for AMD, that usually means that the graphics controller on your PC is supported by AMD, but that is something that you can always confirm with Dell directly. Just in case you can also try driver 4653, since the Intel® i3-3240 processor is compatible with it:

 

https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=65690 https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=65690

 

http://www.dell.com/support/incidents-online/us/en/04/contactus/dynamic http://www.dell.com/support/incidents-online/us/en/04/contactus/dynamic

 

 

And if the problem gets fixed that way, then we advice to disable the Windows updates, on the following link you will find suggestions of how to do that or otherwise you can always get in contact directly with Microsoft to gather the instructions:

 

https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/ https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/

 

https://support.microsoft.com/en-us/contactus/ https://support.microsoft.com/en-us/contactus/

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there

Any further questions, please let me know.

Regards,

 

Alberto R
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SPalm2
Novice
2,651 Views

I installed the Dell Driver per your request.

But that is strictly for Radeon graphics cards which I don't have.

With the Radeon driver installed(and current Intel driver uninstalled), Windows chooses to use an older Intel driver 10.18.10.4358 (which also crashes) and finally reverts to its Basic Display Driver.

You then suggest I use 10.18.10.4653

Well that's a good thought, but if you look at my initial post, you will see that is what is crashing and prompted my post in the first place.

My PC was working before the Creators update.

Microsoft is doing something that is causing the Intel driver to crash.

I've seen many other post with different flavors of the onboard Intel HD Graphics chip report similar problems.

Please don't point the finger at AMD.

What can I provide to help.

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idata
Employee
2,651 Views

vaguy: Thank you very much for providing that information.

 

 

In regard to your inquiry, yes, there are some problems reported after doing the Windows update, at this point what we recommend is to use the Microsoft driver, the basic display driver or an older version of the graphics driver provided by the Dell or that you might find in our web site, then after that ,we suggest to disable the Windows updates to try to fix the problem.

Additionally, as mentioned previously, you can always get in contact with Dell to confirm which is the graphics controller working on your laptop, because according to their web site it belongs to AMD. If you confirm the complete model of the laptop, I can always double check on this matter again.

 

 

Any questions, please let me know.

Regards,

 

Alberto R
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SPalm2
Novice
2,651 Views

To answer your question.

I have been running the Intel HD graphics driver since I upgraded to Windows 10 (probably since the day I purchased it with Windows 7), The Dell Support Assistant says I have all of the latest drivers.

Dell Inpsiron 660

Intel(R) Core(TM) i3-3240 CPU @ 3.40Ghz 3.40

Windows 10 Pro 1709 OS Build 16299.125 64bit OS

I've auto-installed Windows 10 Creator Fall Edition on 3 PCs.

No problems on 2 of the 3.

Dell 580 i3-530 with Intel Driver 8.15.10.2900

Dell 660 i3-3220 with Intel Driver 10.18.10.4358

But On my Dell 660 i3-3240 the Intel driver(s) crash

It has failed on Intel HD Graphics drivers 10.18.10.4252, 10.18.10.4358 and 10.18.10.4653.

It is working on my other Dell 660 (the only difference is the processor (an i3-3220 vs the i3-3240 on the failing PC)

I've run all updates from Microsoft, Dell and Intel. I've run an "sfc /scannow"

I can revert back to a pre-Creators version of Windows 10 and the Intel HD Graphics drivers behave themselves.

I'm at a loss.

The fault seems to lie with igd10iumd64.dll

How can I assist Intel in debugging this?

Rolling back to an older version of Windows 10 and turning off updates seems counter-intuitive.

Here is what I see.

Windows has stopped this device because it has reported problems. (Code 43)

Device PCI\VEN_8086&DEV_0152&SUBSYS_05811028&REV_09\3&11583659&0&10 requires further installation.

- http://schemas.microsoft.com/win/2004/08/events/event">

-

4115

3

0

0x80000000000000

745

System

7C

-

- http://schemas.microsoft.com/win/2004/08/events/event">

-

0

3

0

0x80000000000000

1791

Application

7C

-

0xc0000005

8

Microsoft Basic Display Driver

- http://schemas.microsoft.com/win/2004/08/events/event">

-

1000

2

100

0x80000000000000

1789

Application

7C

-

dwm.exe

10.0.16299.15

7f22d77c

igd10iumd64.dll

10.18.10.4653

58e7c06c

c0000005

0000000000058674

23a8

01d37b5f8c7e85c4

C:\WINDOWS\system32\dwm.exe

C:\WINDOWS\system32\igd10iumd64.dll

68dbd2e6-85fa-40a2-89dd-a2b89b2866cf

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Alberto_Sykes
Employee
2,651 Views

vaguy: Thank you very much for providing those details. In order for us to do further research on this matter, please provide the information requested on the link below:

/message/319025 https://communities.intel.com/message/319025

Any questions, please let me know.

Regards,

Alberto R

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SPalm2
Novice
2,651 Views

Here is the information requested

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Alberto_Sykes
Employee
2,651 Views

vaguy: Thank you very much for sharing those files. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Any questions, please let me know.

Regards,

Alberto R

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SPalm2
Novice
2,651 Views

I'm not sure what you are talking about in your email I received at 5:11 ET 12/27/2017

I posted the files you wanted. You replied thanks and we will do further research.

Two hours later I get the email below without a corresponding post on the communities.intel.com thread.

I am stuck waiting on a solution (ie I need an updated driver that doesn't crash or a workaround).

Here is the email I received

vaguy: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
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Alberto_Sykes
Employee
2,651 Views
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SPalm2
Novice
2,651 Views

This loads the same driver as I have been running and have been getting a Code 43 with.

The win64_153345.4653.zip file contains the Intel graphics Driver 10.18.10.4653

In the past, I downloaded the .exe and ran that.

Just to be on the safe side I used device manager, removed the device including its driver.

I the updated the driver manually from the win64_153345.4653.zip file.

Looking at properties after installing from the zip file, it shows 4/7/2017 10.18.10.4653

Did your support team even look at the material I sent?

The SSU Output.txt file would have shown I was using 10.18.10.4653 already

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Alberto_Sykes
Employee
2,651 Views

vaguy: Thank you very much for providing that information, we just wanted to confirm the results of installing driver version 15.33.45.4653, since the one showing on the report is 10.18.10.4653, provided by Microsoft/Dell.

We will continue doing research on this matter, as soon as I get any more updates I will post them on this thread.

Any questions, please let me know.

Regards,

Alberto R

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Alberto_Sykes
Employee
2,651 Views

vaguy: While we are working on this matter, I just wanted to confirm if you tested driver version 15.33.45.4653 from our web site and if the problem remains after doing that?

Any questions, please let me know.

Regards,

Alberto R

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SPalm2
Novice
2,651 Views

The ReadMe file in the win64_153345.4653.zip file shows

Release Version: Production Version

Driver Version: 15.33.45.64.4653

Intel(R) Graphics Driver: 10.18.10.4653

Intel(R) Display Audio Driver: 6.16.0.3154

Release Date: April 21, 2017

So, there is not a Graphics Driver 15.33.45.4653 in the win64_153345.4653.zip file. Only the 10.18.10.4653

I believe I told you this on Jan 4th

And I also told you that I reinstalled the drivers based on the link you provided me (to the win64_153345.4653.zip file).

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Alberto_Sykes
Employee
2,651 Views

vaguy: Thank you for confirming that information. We will do further research on this subject, once I get a possible resolution I will update this thread with all the details.

Any questions, please let me know.

Regards,

Alberto R

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NApel
Beginner
2,651 Views

Hello, I have the same problem. Have already been in contact with Nvidia and tried the latest and older and everything..

Inteh HD Graphics:

"Windows has stopped this device because it has reported problems. (Code 43)"

==> It seems that graphics card would not exist but it is. The problem appears randomly.

HD Graphics version: 20.19.15.4624

Nvidia version: 23.21.13.9065

Nvidia driver version: 388.59

- GeForce GTX 960M

- Intel HD Graphics 4600

- Lenovo y50-70

- Win 10 Pro 64

Please keep me informed about the solution!

Thanks

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Alberto_Sykes
Employee
2,651 Views
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SPalm2
Novice
2,651 Views

I installed this driver

Now running 10.18.10.4885 dated 12/11/2017.

Still fails with Code 43

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NApel
Beginner
2,651 Views

"This download is valid for the product(s) listed below."

My processor is https://downloadcenter.intel.com/product/78934/Intel-Core-i7-4720HQ-Processor-6M-Cache-up-to-3-60-GHz- Intel® Core™ i7-4720HQ,

so I can't use this 15.33.46.4885 version

My current version is 20.19.15.4624 but it fails all the time

There is Version: 15.36.34.4889 available for https://downloadcenter.intel.com/product/78934/Intel-Core-i7-4720HQ-Processor-6M-Cache-up-to-3-60-GHz- i7-4720HQ,

but it is not compatible with Win 10 64 bit:

https://downloadcenter.intel.com/download/27441/Graphics-Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=78934 Download Intel® Graphics Driver for Windows 7*/8.1* [15.36]

Which version I should use?

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Alberto_Sykes
Employee
2,651 Views

vaguy: Thank you for providing that information. We are sorry to hear the issue remains.

We will continue with our research on this matter, as soon as I get more information I will post it on this thread.

Any questions, please let me know.

anonymo: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

/community/tech https://communities.intel.com/community/tech

Let me apologize for any inconvenience.

Regards,

Alberto R

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AlbertoR_Intel
Employee
2,401 Views

vaguy: I just received an update on this matter, based on the fact that Windows® 10 Creator's Fall Edition is working fine on 2 out of 3 PCs it indicates that the problem is not with the driver itself, since the same version is working fine with RS3 on other similar PC. Error code 43 has been seeing occurring if the system is connected to or using a USB HUB, docking, adapter, converter. If you are using any of those components please remove them and try again with the latest driver.

If issue persists, do you have the option to try a clean Windows® RS3 installation?

Any questions, please let me know.

Regards,

Alberto R

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