14 Replies Latest reply on Jan 9, 2018 12:30 PM by Alberto Rodriguez

    Intel HD driver fails on W10 Creators release  - Insprion 660

    vaguy

      I was asked to re-post this in a new thread

      Intel HD Graphics Properties reports Windows has stopped this device because it has reported problems (Code 43).

       

      Faulting application name: dwm.exe, version: 10.0.15063.0, time stamp: 0x982d0cc7

      Faulting module name: igd10iumd64.dll, version: 10.18.10.4653, time stamp: 0x58e7c06c

      Exception code: 0xc0000005

      Fault offset: 0x000000000019a4a3

      Faulting process id: 0x11f4

      Faulting application start time: 0x01d3739979adbec0

      Faulting application path: C:\WINDOWS\system32\dwm.exe

      Faulting module path: C:\WINDOWS\system32\igd10iumd64.dll

      Report Id: 43469d3f-b9d1-46b9-b4c6-26fd75a4012c

      Faulting package full name:

      Faulting package-relative application ID:

       

      Dell Inspiron 660

      Windows 10 Pro

      Intel i3-3240  3.40 Ghz

      Dell 478VN Motherboard

      Intel B75 Chipset

      Intel HD Graphics

      8GB Memory

       

      The PC and Intel HD Graphics driver have worked flawlessly under Windows 10 Pro up until the installation of Microsoft's Windows 10 Creators update.  I first saw this with a recent push of the spring version of the Creators update.  I tried manually adding in the fall version.  Same results.

      After the driver fails to load, Windows 10 reverts to Basic mode.

      In basic mode, I cannot run dual monitors (VGA and HDMI) simultaneously.

      I have run Dell's update utility and Intel's update utility - everything is up to date.

       

      I have tried pretty much everything suggested in similar threads.

      I can unrolled the Windows 10 Creators update and the driver functions without issue.

      I have seen where others have reported similar problems with different flavors of HD Graphics HW (3000,4000,5000)

      My device properties shows my HW as "HD Graphics" with no series indicated.