1 Reply Latest reply on Jan 4, 2018 10:13 AM by Intel Corporation

    Server fails when sending the token to an administrator user

    Fernando_Fernández

      Hi

       

      I am testing the moderator mode and I am facing the following problema:

       

      I have configured a SMTP relay in the server, and I have also configured the IIS manager according the manual. But when I configure a new moderator user or try to send the token to an existing moderator user, it fails. The message "The operation has failed" appears in red and the e-mail is not sent

       

      However, if I go to the URL

       

      http://unite-server.xxxx.es/unite/ccservice.asmx?op=RequestModeratorToken

       

      I write my e-mail and I push Invoke, the e-mail with the token is sent without problems (I need to créate previously a moderator user with my e-mail)

       

      So, I think that either the SMTP relay and the IIS are properly configured, as the server is able to send me the moderator token from this URL.

       

      How could I troubleshoot the problem in order to find out what is happening?

       

      Best regards

       

      Fernando