2 Replies Latest reply on Dec 27, 2017 12:02 PM by Intel Corporation

    Intel HD Graphics 530 DELL XPS 9550 black screen

    Dave.k

      Hello,

      I have a Dell XPS 15 9550.  When I initially turn the power on, I get a black screen with a spinning white circle. The screen does not change no matter how long I wait.  To resolve, I start the pc in safe mode and un-install the Intel HD Graphics 530 software.  I then restart the PC and it starts fine until I try to start again and the same thing happens.  How do I properly fix this?

       

      Dell XPS 15 9550

      Windows 10 home 64 bit

      Intel Core I7

      Intel HD Graphics 530 driver date 4/21/2017