6 Replies Latest reply on Dec 25, 2017 3:14 PM by Intel Corporation

    Example in realsense fail

    lzhipeng

      I installed the librealsense on Ubuntu 16.04.3 but example failed.

      Kernel has found the camera.

      # dmesg | tail -n 50

      [13905.324928] usb 3-1: new high-speed USB device number 14 using xhci_hcd

      [13905.467432] usb 3-1: New USB device found, idVendor=05e3, idProduct=0610

      [13905.467433] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0

      [13905.467434] usb 3-1: Product: USB2.0 Hub

      [13905.467435] usb 3-1: Manufacturer: GenesysLogic

      [13905.467944] hub 3-1:1.0: USB hub found

      [13905.468302] hub 3-1:1.0: 2 ports detected

      [13906.400913] usb 3-1.2: new full-speed USB device number 15 using xhci_hcd

      [13906.657571] usb 3-1.2: New USB device found, idVendor=041e, idProduct=4099

      [13906.657572] usb 3-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3

      [13906.657573] usb 3-1.2: Product: Creative VF0800

      [13906.657574] usb 3-1.2: Manufacturer: Creative Technology Ltd

      [13906.657574] usb 3-1.2: SerialNumber: 000000031697

      [13906.792982] input: Creative Technology Ltd Creative VF0800 as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1.2/3-1.2:1.3/0003:041E:4099.0007/input/input24

      [13906.853169] hid-generic 0003:041E:4099.0007: input,hiddev0,hidraw1: USB HID v1.11 Device [Creative Technology Ltd Creative VF0800] on usb-0000:00:14.0-1.2/input3

       

      root@ubuntu:~/librealsense/build# ./examples/capture/rs-capture

      RealSense error calling rs2_pipeline_start(pipe:0x1de0d50):

          No device connected

       

      Could anyone give me some ideas about the issue?

      Thanks!

        • 1. Re: Example in realsense fail
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Izhpeng, 

          Thanks for contacting Intel customer support. 

          Can you please send me a picture of your camera? 

          Also can you please run lsusb | grep 8086 and share with me the results? 

          Thanks for your understanding. 

          Best Regards, 
          Juan N.

          • 2. Re: Example in realsense fail
            lzhipeng

            Hi, Juan,

            My camera is Creative VF0800.

            No output for "lsusb | grep 8086".

            You can check the result for lsusb:

            root@ubuntu:~/librealsense/build/tools# lsusb

            Bus 002 Device 002: ID 8087:8000 Intel Corp.

            Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

            Bus 001 Device 002: ID 8087:8008 Intel Corp.

            Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

            Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

            Bus 003 Device 008: ID 041e:4099 Creative Technology, Ltd

            Bus 003 Device 007: ID 05e3:0610 Genesys Logic, Inc. 4-port hub

            Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

            CreativeVF0800.jpg

            Thanks,

            Zhipeng

            • 3. Re: Example in realsense fail
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Zhipeng,

              The camera device is not showing up in the kernel logs so it doesn't look like it is being detected. Make sure that you are connecting the camera to a USB 3 port using the original cable that came with the development kit. Also try connecting it to a Windows 10 PC and check the Device Manager. Does Device Manager say F200 or SR300. The Creative VF0800 cameras can be F200 or SR300 and this is an old model that looks like an F200. The F200 camera is not recognized by the RealSense SDK 2.0.

              Best Regards, 
              Juan N.

              • 4. Re: Example in realsense fail
                lzhipeng

                I have checked that the Creative VF0800 camera is SR300 on my win10 PC.

                • 5. Re: Example in realsense fail
                  lzhipeng

                  Today I successfully get the device in my Ubuntu system.

                  On the same PC and the same test environment. And I plugin and pullout the camera several times and sometimes the device can be found as USB3.0 device.

                  I don't think the product be stable in my system.

                   

                  Thanks,

                  Zhipeng

                  • 6. Re: Example in realsense fail
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Zhipeng, 

                    I am glad to know you have found a solution for the issue. Still if you want us to assist you troubleshoot the inestability issue of your camera we can assist you with this issue. We will need you to send us the SDK logs of your camera. Here are the instructions to obtain the SDK logs: 

                    • You will need to download and install the Intel® RealSense™ SDK.  Click here for detailed instructions with screen shots on collecting SDK logs.
                    1. If you are using the SR300 or F200 cameras download and install the RealSense SDK Essentials package from here. If you are using the R200 camera, download the RealSense SDK R2 from here.
                    2. Run the SDK debug tool by executing "C:\Program Files (x86)\Intel\RSSDK\bin\x64\SDK_Info.exe" as an Administrator.
                    3. In the SDK_Info tool, navigate to the Logging Tab.
                    4. Click “Enable All Logs” button
                    5. Reproduce the issue by running whatever app is causing the failure (make sure not to close sdk_info, it can be minimized, closing sdk_info will stop the logging).
                    6. After the failure has occurred return to SDK_Info and click “Save” button (in sdk_info logging tab).
                    7. Zip the created directory and attach it to your reply.
                    If you want you can aatch the SDK logs to this threat or if you want I can send you a private email if you want to send them in private. 

                    Best Regards, 
                    Juan N.