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I understand you have run Windows® updates to the latest Falls Creators and the latest graphics drivers version 4835 and the game Age of Empires 3 flickers after the updates.
I am sorry for the inconvenience, let me help you on this matter.
I would like to report this issue but I will need the following details to be filled out.
Please go to this link https://communities.intel.com/thread/77761 and send the information as complete as possible.
Thank you for your time
Answers (N/A if not applicable)
Provide a detailed description of the issue
Screen shows flickering and tearing when Microsoft Age Of Empires III Asian Dynasties Expansion pack runs
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP - AOC N20W
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Home 1709 Build 16299.125
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1680 x 1050 x 60 hz
AC or DC mode, i.e. is power cable plugged in or not?
AC (UK - 60hz)
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
1. Launch Age Of Empires III Asian Dynasties (latest version)
2. Press Esc twice to skip intro videos
3. Observe flicker on main menu
Didn't have the option to add an attachment in my previous post but it's appeared now. Let me know if you need anything else, in the meantime I'll roll the driver back again.
Thank you for the report and the attachments. I appreciate it.
I am running a lab on this matter, as soon as I get more information I will update this post.
Thank you for your patience.
Thank you for your patience,
We were able to reproduce the environment that you are in and we have found no problems when it comes to run the game with the Integrated Graphics HD Graphics 4600.
We tested the game with the following settings:
- Operating System: Windows 10 64-bit 1709 Build 16299
- Processor in the system: i7-4702HQ
- RAM in the system: 16GB.
- Graphics Driver: 22.214.171.12435
I hope you find this information helpful.
I am following-up with your case and I see that we have not heard back from you,
Is there anything else I can help you with?
Were you able to solve your issue?
Do not hesitate to reply to this e-mail for further help!
As I mentioned in my original post the only "solution" I have is to roll back to an earlier driver.
Since you haven't been able to reproduce my problem I'm not sure what further action is possible. I do note that you used a different model of CPU to mine, and my game was an original CD copy not a Steam download. To the best of my knowledge the Steam version and the CD release (with all subsequent updates applied) are identical, and I appreciate it may not be practical for you to obtain a CD copy. However if you have the resources available to attempt to reproduce the issue on the same model CPU that I have that might show a difference...
Thank you for the information, I am going to forward this information to the appropriate department but please bear in mind that even though the processor might not be the same model and the what really matters are the graphics controller and the graphics drivers version.
The Spring 2018 update to Windows 10 pushed the driver back up to 126.96.36.19935 with no option to roll back. I tried updating to .4963 (the latest available) which still had the tearing issue.
However, looking at the graphics options in AoE3 again this evening I spotted that the Vsync option was switched off. Switching this on appears to have fixed the issue.
Allan J - this may be why you couldn't reproduce the issue on your kit. It might be instructive to see what's changed between the older and newer drivers that means this Vsync option has to be enabled.
Thank you for your reply.
We are very glad to hear that to switching Vsync to off has fixed the issue.
Regarding on what has been fixed on the newer drivers in comparison to the old ones, you can check the release notes of the latest drivers here:
I hope this helps.
We just wanted to double check if you still need further assistance.
Please do not hesitate on contacting us back.