5 Replies Latest reply on Dec 26, 2017 7:08 AM by Intel Corporation

    NUC7i7BNH - Hardware Acceleration Issues After Installing the Latest Graphics Driver

    Erez

      Hi,

       

      System Info:

      - BIOS: BNKBL357.86A.0057

      - Graphics Driver: 23.20.16.4849 (15.60.0.4849)

      - Monitor: 3440x1440@100Hz via USB-C to DP1.2

      - OS: Windows 10 1607 (Anniversary Edition)

       

      Issue Description:

      Web-Browser (Chrome, Firefox) hardware acceleration malfunctions with 23.20.16.4849 graphics driver.

      Fullscreen video playback flickers (turns black for a second), and all paused videos (in other browser tabs) show a green screen.

       

      Issue only appears after updating GPU driver from 22.20.16.xxxx to 23.20.16.xxxx.

      - Rolling-back the update solves this issue.

      - Disabling hardware acceleration in the web-browser options also solves this issue.

       

      Questions:

      - Is the 23.20.16.4849 graphics driver fully compatible with Windows 10 1607 (Anniversary Edition)?

      - My monitor does not support HDR contend. Why update from version 22.20.16.xxxx, which works great?

      - In general, would you recommend using video hardware acceleration (QuickSync or DXVA2) on NUC7i7BNH?

       

      Regards,

      Erez.