Thank you for joining Processors Community. I am sorry to hear you have this issue.
Could you please provide the following report Download Intel® System Support Utility for Windows*?
The behavior seems strange taking in consideration that is present since your bought the machine, have you reported this to Acer?
To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
I've attached the system support file. I've not gone back to Acer yet as until recently I couldn't identfy the cause of the crashes. Now that I know the error and have some more information gathered, I'm looking for a way to fix this myself since it appears software-related. If I can't find a fix, I'll go back to Acer to see what they have to say about the issue.
elvyve, sure I understand that.
From my end, what I can recommend is to update your BIOS to the latest version, and to test with our generic Chipset driver Download Intel® Chipset Device Software (INF Update Utility). Use the method below to install the driver.
- Open Cortana.
- Enter cmd in there to open up the command prompt.
- Enter cd desktop (For this step the work, after you unzip the files, please save the chipset.exe on the desktop).
- After that enter: setupchipset.exe -overall.
Make sure to update the BIOS first.