3 Replies Latest reply on Dec 15, 2017 4:22 PM by Intel Corporation

    Intel Realsense R200 stops after few frames

    Humam

      My Intel R200 stops after few frames (some time it counts till 1000). I tested it with librelasense demos and the behavior is the same.

      This is my setup:

      • Laptop: Lenovo ideapad 510-15ISK
      • Processor: Intel I5 6200U
      • Ram: 8.0 GB
      • OS: Windows 10 home 1709
      • The R200 is connected via externally powered hub (TP-LINK UH720) using the original USB 3 cables.
      • I have also tested it connected directly to the Laptop USB 3.0 port.

      Any hint is much appreciated.

        • 1. Re: Intel Realsense R200 stops after few frames
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Humam,

          Thanks for contacting Intel customer service.

          Have you tested with reinstalling the drivers of the camera? In the following link you will find the instructions on how to troubleshoot the driver:
          https://www.intel.com/content/www/us/en/support/articles/000023695/emerging-technologies/intel-realsense-technology.html?wapkw=how+to+install+intel%C2%AE+realsense%E2%84%A2+camera%C2%A0r200

          If after reinstalling the drivers the issue persists, can you please send me the SDK logs of your camera? You can post it in this threat or if you want I can send you a private email for you to send me the logs.

          Please follow the instructions in order for you to provide us the SDK logs.

          • You will need to download and install the Intel® RealSense™ SDK.  Click here for detailed instructions with screen shots on collecting SDK logs.
          1. If you are using the SR300 or F200 cameras download and install the RealSense SDK Essentials package from here. If you are using the R200 camera, download the RealSense SDK R2 from here.
          2. Run the SDK debug tool by executing "C:\Program Files (x86)\Intel\RSSDK\bin\x64\SDK_Info.exe" as an Administrator.
          3. In the SDK_Info tool, navigate to the Logging Tab.
          4. Click “Enable All Logs” button
          5. Reproduce the issue by running whatever app is causing the failure (make sure not to close sdk_info, it can be minimized, closing sdk_info will stop the logging).
          6. After the failure has occurred return to SDK_Info and click “Save” button (in sdk_info logging tab).
          7. Zip the created directory and attach it to your reply.
          I will be waiting for your feedback. 

          Best Regards, 
          Juan N. 
          1 of 1 people found this helpful
          • 3. Re: Intel Realsense R200 stops after few frames
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Humam, 

            According to the SDK logs, it seems that there may be a problem with the camera. Please connect it and run the same program on a different computer. If the problem persists on another computer, then it is a faulty camera. If the problem only occurs on one computer then there may be an issue with the power delivery from the USB ports. 

            Another troubleshooting step that can be done, is to check the device manager while running the program. Do the three entries for the RealSense R200 stay in the device manager when the frame freeze?  

            Best Regards, 
            Juan N.