This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Thanks for contacting Intel customer service.
Have you tested with reinstalling the drivers of the camera? In the following link you will find the instructions on how to troubleshoot the driver:
If after reinstalling the drivers the issue persists, can you please send me the SDK logs of your camera? You can post it in this threat or if you want I can send you a private email for you to send me the logs.
Please follow the instructions in order for you to provide us the SDK logs.
- You will need to download and install the Intel® RealSense™ SDK. Click here for detailed instructions with screen shots on collecting SDK logs.
- If you are using the SR300 or F200 cameras download and install the RealSense SDK Essentials package from here. If you are using the R200 camera, download the RealSense SDK R2 from here.
- Run the SDK debug tool by executing "C:\Program Files (x86)\Intel\RSSDK\bin\x64\SDK_Info.exe" as an Administrator.
- In the SDK_Info tool, navigate to the Logging Tab.
- Click “Enable All Logs” button
- Reproduce the issue by running whatever app is causing the failure (make sure not to close sdk_info, it can be minimized, closing sdk_info will stop the logging).
- After the failure has occurred return to SDK_Info and click “Save” button (in sdk_info logging tab).
- Zip the created directory and attach it to your reply.
This message was posted on behalf of Intel Corporation
According to the SDK logs, it seems that there may be a problem with the camera. Please connect it and run the same program on a different computer. If the problem persists on another computer, then it is a faulty camera. If the problem only occurs on one computer then there may be an issue with the power delivery from the USB ports.
Another troubleshooting step that can be done, is to check the device manager while running the program. Do the three entries for the RealSense R200 stay in the device manager when the frame freeze?