2 Replies Latest reply on Dec 15, 2017 10:44 AM by Intel Corporation

    Intel HD Graphics 620 - 4k TV not working

    Tingiling

      Hi,

      I'm trying to connect my laptop with Intel HD 620 to a 4K Samsung TV using HDMI.

      My laptop is a Acer Swift 3.

       

      Every since your last graphics update my TV only produces a black screen.

      The computer sees the TV but when I try changing either HZ or resolution the whole computer freezes and I need to force it off.

       

      What can be wrong?

       

      Regards