5 Replies Latest reply on Jan 4, 2018 10:29 PM by TX

    Unable to play 4k 10bit HVEC on NUC5i5MYHE, what am I doing wrong?

    KaranT

      Hi

       

       

      I am unable to play 4k files properly on a PC connected to a TV.

      When I open a MKV file which is a 4K HEVC x265 I get no Video only audio. And when I forward the time, the audio plays fine, but the video shows a very choppy screen then the video is frozen and the audio continues.

      I am not sure what the issue is.

      Maybe I need to change settings, but I dont know what settings to change. (currently using default settings.)

      Maybe my PC is not powerful enough to play this content at 4k? (but they advertise that they can do 2 screens at 4k just fine)

       

       

      My Equipment:

      Screen: LG OLED55B7V

      Computer: NUC5i5MYHE (CPU: i5-5300U CPU @ 2.30GHz (4 CPUs) / RAM: 8GB / Using Intel SSD as content is stored locally / Intel HD Graphics 5500)

      Media Player: VLC 2.2.6 Umbrella

       

       

      My Files:

      File 1

      [quote]Format                                   : Matroska

      Format version                           : Version 4 / Version 2

      File size                                : 39.3 GiB

      Duration                                 : 2 h 6 min

      Overall bit rate                         : 44.3 Mb/s

      Movie name                               : LoP

      Encoded date                             : UTC 2017-01-31 21:31:45

      Writing application                      : mkvmerge v9.3.1 ('Mask Machine') 64bit

      Writing library                          : libebml v1.3.4 + libmatroska v1.4.5

      FileExtension_Invalid                    : mkv mk3d mka mks

       

       

      Video

      ID                                       : 1

      Format                                   : HEVC

      Format/Info                              : High Efficiency Video Coding

      Format profile                           : Main 10@L5@Main

      Codec ID                                 : V_MPEGH/ISO/HEVC

      Duration                                 : 2 h 6 min

      Bit rate                                 : 33.6 Mb/s

      Width                                    : 3 840 pixels

      Height                                   : 2 076 pixels

      Display aspect ratio                     : 1.85:1

      Frame rate mode                          : Constant

      Frame rate                               : 23.976 (23976/1000) FPS

      Color space                              : YUV

      Chroma subsampling                       : 4:2:0 (Type 2)

      Bit depth                                : 10 bits

      Bits/(Pixel*Frame)                       : 0.176

      Stream size                              : 29.8 GiB (76%)

      Title                                    : LoP

      Writing library                          : x265 2.2+2-998d4520d1cf:[Windows][GCC 6.2.0][64 bit] 10bit

      Encoding settings                        : cpuid=1050111 / frame-threads=3 / numa-pools=12 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2076 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=1 / no-allow-non-conformance / repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=23 / keyint=250 / bframes=3 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=40 / lookahead-slices=0 / scenecut=40 / no-intra-refresh / ctu=32 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=2 / limit-refs=0 / no-limit-modes / me=2 / subme=7 / merange=57 / temporal-mvp / weightp / weightb / no-analyze-src-pics / no-deblock / no-sao / no-sao-non-deblock / rd=6 / no-early-skip / no-rskip / fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / rdpenalty=0 / psy-rd=4.00 / psy-rdoq=8.00 / no-rd-refine / analysis-mode=0 / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=22.0 / qcomp=0.80 / qpstep=1 / stats-write=0 / stats-read=0 / ipratio=1.10 / pbratio=1.00 / aq-mode=3 / aq-strength=1.00 / no-cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=51 / qpmin=0 / sar=0 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / max-cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / opt-qp-pps / opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05

      Language                                 : English

      Default                                  : Yes

      Forced                                   : No

      Color range                              : Limited

      Color primaries                          : BT.2020

      Transfer characteristics                 : PQ

      Matrix coefficients                      : BT.2020 non-constant

      [/quote]

       

       

       

       

      File 2

      [quote]Format                                   : Matroska

      Format version                           : Version 4 / Version 2

      File size                                : 14.2 GiB

      Duration                                 : 50 min 49 s

      Overall bit rate                         : 40.0 Mb/s

      Movie name                               : PE

      Encoded date                             : UTC 2017-04-04 21:49:02

      Writing application                      : mkvmerge v9.9.0 ('Pick Up') 64bit

      Writing library                          : libebml v1.3.4 + libmatroska v1.4.5

       

       

      Video

      ID                                       : 1

      Format                                   : HEVC

      Format/Info                              : High Efficiency Video Coding

      Format profile                           : Main 10@L5@High

      Codec ID                                 : V_MPEGH/ISO/HEVC

      Duration                                 : 50 min 49 s

      Bit rate                                 : 29.4 Mb/s

      Width                                    : 3 840 pixels

      Height                                   : 2 160 pixels

      Display aspect ratio                     : 16:9

      Frame rate mode                          : Constant

      Frame rate                               : 25.000 FPS

      Color space                              : YUV

      Chroma subsampling                       : 4:2:0 (Type 2)

      Bit depth                                : 10 bits

      Bits/(Pixel*Frame)                       : 0.142

      Stream size                              : 10.4 GiB (73%)

      Title                                    : PE

      Writing library                          : x265 2.3+23-97435a0870be:[Windows][GCC 6.3.0][64 bit] 10bit

      Encoding settings                        : cpuid=1173503 / frame-threads=3 / numa-pools=12 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2160 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=1 / no-allow-non-conformance / repeat-headers / annexb / aud / hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=25 / keyint=250 / bframes=3 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=40 / lookahead-slices=0 / scenecut=40 / no-intra-refresh / ctu=32 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=2 / limit-refs=0 / no-limit-modes / me=2 / subme=7 / merange=57 / temporal-mvp / weightp / weightb / no-analyze-src-pics / no-deblock / no-sao / no-sao-non-deblock / rd=6 / no-early-skip / no-rskip / fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / rdpenalty=0 / psy-rd=3.00 / psy-rdoq=6.00 / no-rd-refine / analysis-mode=0 / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=21.0 / qcomp=0.80 / qpstep=1 / stats-write=0 / stats-read=0 / vbv-maxrate=100000 / vbv-bufsize=100000 / vbv-init=0.9 / crf-max=0.0 / crf-min=0.0 / ipratio=1.10 / pbratio=1.00 / aq-mode=3 / aq-strength=1.00 / no-cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=51 / qpmin=0 / sar=0 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / max-cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / opt-qp-pps / opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr / no-hdr-opt / refine-level=5

      Language                                 : English

      Default                                  : Yes

      Forced                                   : No

      Color range                              : Limited

      Color primaries                          : BT.2020

      Transfer characteristics                 : PQ

      Matrix coefficients                      : BT.2020 non-constant[/quote]

       

       

      Dx System Info

      [quote]------------------

      System Information

      ------------------

            Time of this report: 12/12/2017, 16:20:31

                   Machine name: TTFHTPC

                     Machine Id: {4265D848-FEA6-4846-80FF-A017A0E9DBE6}

               Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                       Language: English (Regional Setting: English)

            System Manufacturer:                                 

                   System Model:                                 

                           BIOS: MYBDWi5v.86A.0039.2017.1016.1545

                      Processor: Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz (4 CPUs), ~2.3GHz

                         Memory: 8192MB RAM

            Available OS Memory: 8062MB RAM

                      Page File: 2412MB used, 6928MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: 216 DPI (225 percent)

             System DPI Setting: 288 DPI (300 percent)

                DWM DPI Scaling: UnKnown

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.16299.0015 64bit Unicode

       

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

                Input Tab: No problems found.

      ---------------

      Display Devices

      ---------------

                 Card name: Intel(R) HD Graphics 5500

              Manufacturer: Intel Corporation

                 Chip type: Intel(R) HD Graphics Family

                  DAC type: Internal

               Device Type: Full Device

                Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_20588086&REV_09

             Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

            Display Memory: 4158 MB

          Dedicated Memory: 128 MB

             Shared Memory: 4030 MB

              Current Mode: 4096 x 2160 (32 bit) (29Hz)

               HDR Support: Supported

          Display Topology: Internal

      Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

           Color Primaries: Red(0.659680,0.340344), Green(0.244641,0.670422), Blue(0.130383,0.040539), White Point(0.313000,0.329602)

         Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000

              Monitor Name: Generic PnP Monitor

             Monitor Model: LG TV

                Monitor Id: GSM0001

               Native Mode: 3840 x 2160(p) (60.000Hz)

               Output Type: Displayport External

      Monitor Advanced Color Capabilities: BT2020RGB BT2020YCC Eotf2084Supported

      Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

               Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll

      Driver File Version: 20.19.0015.4624 (English)

            Driver Version: 20.19.15.4624

               DDI Version: 12

            Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

              Driver Model: WDDM 2.0

      Graphics Preemption: Triangle

        Compute Preemption: Thread group

                  Miracast: Supported

      Hybrid Graphics GPU: Integrated

            Power P-states: Not Supported

         Driver Attributes: Final Retail

          Driver Date/Size: 08/03/2017 00:00:00, 39864472 bytes

               WHQL Logo'd: Yes

           WHQL Date Stamp: Unknown

         Device Identifier: {D7B78E66-5556-11CF-26F1-5700B5C2D935}

                 Vendor ID: 0x8086

                 Device ID: 0x1616

                 SubSys ID: 0x20588086

               Revision ID: 0x0009

        Driver Strong Name: oem3.inf:5f63e53468b7076c:iBDWM_w10:20.19.15.4624:pci\ven_8086&dev_1616

            Rank Of Driver: 00D12001

               Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

              D3D9 Overlay: Supported

                   DXVA-HD: Supported

              DDraw Status: Enabled

                D3D Status: Enabled

                AGP Status: Enabled

             MPO MaxPlanes: 1

                  MPO Caps: Not Supported

               MPO Stretch: Not Supported

           MPO Media Hints: Not Supported

               MPO Formats: Not Supported

          PanelFitter Caps: Not Supported

      PanelFitter Stretch: Not Supported

       

       

      -------------

      Sound Devices

      -------------

                  Description: LG TV (Intel(R) Display Audio)

      Default Sound Playback: Yes

      Default Voice Playback: Yes

                  Hardware ID: HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101&REV_1000

              Manufacturer ID: 1

                   Product ID: 100

                         Type: WDM

                  Driver Name: IntcDAud.sys

               Driver Version: 6.16.0000.3197 (English)

            Driver Attributes: Final Retail

                  WHQL Logo'd: Yes

                Date and Size: 10/05/2016 00:00:00, 481768 bytes

                  Other Files:

              Driver Provider: Intel(R) Corporation

               HW Accel Level: Basic

                    Cap Flags: 0xF1F

          Min/Max Sample Rate: 100, 200000

      Static/Strm HW Mix Bufs: 1, 0

      Static/Strm HW 3D Bufs: 0, 0

                    HW Memory: 0

             Voice Management: No

      EAX(tm) 2.0 Listen/Src: No, No

         I3DL2(tm) Listen/Src: No, No

      Sensaura(tm) ZoomFX(tm): No

      [/quote]