5 Replies Latest reply on Apr 9, 2018 1:31 PM by Akisviete

    NUC 7i7 Devices plugged into USB-C port not recognized

    artifactz

      I have

       

      • a camera (IDS UI-3131LE) with a USB-C port and
      • a NUC 7i7BNH with a USB-C port running Ubuntu 16.04 (kernel version 4.10.0-40). EDIT: Also tested with Windows 10, same results.

       

      Seems like a perfect match, but the camera is not being recognized when connected to the PC's USB-C port. It only gets power.

      It seems the USB-C port does not work at all.

       

      What I've tried so far:

       

      • updated BIOS
      • turned Thunderbolt both off and on in BIOS
      • both disabled and enabled USB Legacy support in BIOS
      • connected a phone to the USB-C port: it only charges
      • confirmed that the two USB-C cables I am using work in another setup
      • connected the camera to a regular USB port on the NUC (with a USB-C to regular USB cable): works.
        /var/log/kern.log says:
            Nov 30 14:51:47 D2330 kernel: [ 1558.558892] usb 2-1: new SuperSpeed USB device number 3 using xhci_hcd
            Nov 30 14:51:47 D2330 kernel: [ 1558.580601] usb 2-1: New USB device found, idVendor=1409, idProduct=3130
            Nov 30 14:51:47 D2330 kernel: [ 1558.580608] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
            Nov 30 14:51:47 D2330 kernel: [ 1558.580612] usb 2-1: Product: USB 3.0 Camera
            Nov 30 14:51:47 D2330 kernel: [ 1558.580616] usb 2-1: Manufacturer: Camera Manufacturer
        Nothing shows up there when connecting to USB-C though. (same with sudo dmesg)

       

      The only thing lspci -k states about USB is:

          00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)

              Subsystem: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller

              Kernel driver in use: xhci_hcd

      I don't know if this includes drivers for USB-C.

       

      How can I get my USB-C port working?