4 Replies Latest reply on Dec 14, 2017 7:55 AM by Mlam

    Windows XP  (32 bits) driver video for Dell Optiplex 390 and sound Tag 80R14V1 (error 0x80071ec - Asie)


      I have a Dell Optiplex 390, for the compatibility with at least a very big important printer and certain applications, I need to install  Windows XP in this machine, but the audio does not work and especially the video is fashion standard VGA, none pilots(drivers) DELL for this one for XP of 32 bits but for W7 of 64 bits a driver GMA INTEL HD
      I tried the driver of Dell download of Dell .pourtant it was indicated for XP
      I have Windows XP 32 bits SP3 in French installed in these machines.

      Please to help at least if I little to have the video standard VGA it is 30 % of the difficult screen has  read lira there was certainly a video driver for XP of 32 bits Windows Home or PRO



      By Piriform Speccy


      Manufacturer Dell Inc.

      Model 0M5DCD (CPU 1)

      Version A00

      Chipset Vendor Intel

      Chipset Model Sandy Bridge

      Chipset Revision 09

      Southbridge Vendor Intel

      Southbridge Model H61

      Southbridge Revision B2

      Intel HD Graphics


      8009640C (1360x768@60Hz)

      Intel HD Graphics (Dell)

      Manufacturer Intel

      Model HD Graphics

      Device ID 8086-0102

      Revision A

      Subvendor Dell (1028)

      Current Performance Level Level 0

      Current GPU Clock 847 MHz

      Technology 32 nm

      Driver version

      Count of performance levels : 1

      Level 1 - "Perf Level 0"

      GPU Clock 847 MHz


      Sound Cards

      Son Intel pour écrans

      Conexant SmartAudio HD

      Playback Device

      Haut-parleurs (Conexant SmartAudio HD)


      from Xp (32)

      Intel Driver and Support Assistant Installer

      error 0x80071ec - Asie

      and log



      read from Windows 7 (64) an other Windows in this PC


      Intel® HD Graphics

      Adapter Compatibility

      Intel Corporation

      Video Processor

      Intel® HD Graphics Family


      1360 x 768

      Bits Per Pixel


      Number of Colors


      Refresh Rate - Current

      60 Hz

      Refresh Rate - Maximum

      75 Hz

      Refresh Rate - Minimum

      59 Hz

      Driver Provider

      Intel Corporation

      Driver Version

      Driver Date


      Adapter DAC Type


      Adapter RAM

      1,76 GB


      Running at full power


      This device is working properly.


      PCI bus 0, device 2, function 0

      Device Id




      But I can only video standard VGA  in Xp  please hepl me

      Intel Driver and Support Assistant Installer

      error 0x80071ec - Asie

      join Intel®_Driver_&_Support_Assistant_20171211131251



      Thank you