2 Replies Latest reply on Dec 18, 2017 4:34 PM by Intel Corporation

    "this platform is not supported"

    hy1984

      I have been running Intel RST 12.9.0.1001 for a while now, and today I tried to upgrade to 14.8.14.1063 . However, the SetupRST program gives me the error that "this platform is not supported". I am running Windows 7 SP1 in 64-bit mode, and my chipset is Intel Series 7/C216 . The Read Me file of 14.8.14.1063 certainly notes that this version supports "Intel(R) 7 Series/C216 Series Chipset Family SATA AHCI/RAID Controller". What's wrong with that ?

       

      I find there are the same issues with other 14.X  and 13.6.0.1002

       

       

        • 1. Re: "this platform is not supported"
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello hy1984,

          Thank you for contacting Intel® technical support.  I will be more than happy to help you.
           
          I understand that you are having issues with the installation of a more recent release of Intel® Rapid Storage Technology.
           
          I do apologize for the inconvenience, but it seems that the information in the README file has not been updated.  However, the list of supported chipsets can be found in a INF from the driver itself.
           
          According to the support information in the INF files, the version 14.8.14.1063 does not support the chipset in your system.  I checked from that version and below until I found a version compatible with the Intel® C216 Chipset, but it was 12.9.0.1001, the very same version in your system.
           
          In short, your system already has the latest version of Intel® Rapid Storage Technology compatible with the Intel® C216 Chipset.

          Regards,

          Xavier A.

          • 2. Re: "this platform is not supported"
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello hy1984,

            I was checking your case and would like to know if you need further assistance.  If so, please do not hesitate in replying back.

            Regards,

            Xavier A.