5 Replies Latest reply on Dec 20, 2017 1:20 PM by Intel Corporation

    Intel HD4000 issue with latest Win10 Creators update

    Chris.Lane

      I updated my Windows 10 on Wednesday with the latest update to Windows 10 Version 1709.  I received an error saying that the Intel HD graphics driver was not working, and would be replace with the generic Windows one.  So not I cannot use my extra monitors.  I tried to roll back the Windows update, which failed.  I then did a search on your website for an updated driver, and found https://downloadmirror.intel.com/24345/a08/Intel%20Driver%20and%20Support%20Assistant%20Installer.exe which advised me that I need to download and install https://downloadmirror.intel.com/26813/eng/win64_153345.4653.exe .  I did this, but Windows 10 rejected it and insisted on using the generic Windows one.  So it appears that the above graphics driver is incompatible with the latest Windows update.

       

      Do you have any suggestion on fixing this issue?