10 Replies Latest reply on Dec 18, 2017 9:36 AM by N.Scott.Pearson

    internet connection


      when i switch on my system i am not connected to internet but on troubleshooting scanning i am getting connected. the message i get is Intel(R)82579LM gigabit network connection has a driver problem. on scanning this problem vanishes. I have to do this everytime i open my system.      pl help me in this problem

      with regards


        • 1. Re: internet connection
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Ramesh58,

           Thank you for posting in Wired Communities. Please provide additional information below:
          1) What is the brand and model of your motherboard? or what is the brand of your PC?
          2) What is the operating system used?
          3) Have you tried installing the driver since it mentioned there is driver problem
          4) Is there any changes made on the system recently? e.g. new software or hardware added

           Please feel free to update me.



          • 2. Re: internet connection

            Hai Sharon

            local made pc

            operating system is windows 10 pro

            processor is Intel (R) core (TM) i3-21020 cccpu@3.30Ghz

            64 bit operating system,x64baded processor

            i have uninstalled and installed but same problem continues

            I did not make any changes in the system



            • 3. Re: internet connection
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Ramesh58,

               Thank you for the information. Please try installing the latest driver from our website to see if this could be of help.

                  What is that brand and model of the motherboard ? As this is an onboard NIC, you may contact the board vendor as they are in better position to assist you to check on the hardware aspect and also provide customized driver. 


              • 4. Re: internet connection



                This is my system info :



                Host Name:                 DESKTOP-I85PUN6
                OS Name:                   Microsoft Windows 10 Pro
                OS Version:                10.0.16299 N/A Build 16299
                OS Manufacturer:           Microsoft Corporation
                OS Configuration:          Standalone Workstation
                OS Build Type:             Multiprocessor Free
                Registered Owner:          Windows User
                Registered Organization:
                Product ID:                00330-80000-00000-AA761
                Original Install Date:     12/13/2017, 12:52:56 AM
                System Boot Time:          12/14/2017, 5:58:37 PM
                System Manufacturer:
                System Model:
                System Type:               x64-based PC
                Processor(s):              1 Processor(s) Installed.
                                           [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3300 Mhz
                BIOS Version:              Intel Corp. BEH6110H.86A.0120.2013.1112.1412, 11/12/2013
                Windows Directory:         C:\WINDOWS
                System Directory:          C:\WINDOWS\system32
                Boot Device:               \Device\HarddiskVolume2
                System Locale:             en-us;English (United States)
                Input Locale:              en-us;English (United States)
                Time Zone:                 (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
                Total Physical Memory:     3,928 MB
                Available Physical Memory: 1,462 MB
                Virtual Memory: Max Size:  5,336 MB
                Virtual Memory: Available: 2,379 MB
                Virtual Memory: In Use:    2,957 MB
                Page File Location(s):     C:\pagefile.sys
                Domain:                    WORKGROUP
                Logon Server:              \\DESKTOP-I85PUN6
                Hotfix(s):                 4 Hotfix(s) Installed.
                                           [01]: KB4053577
                                           [02]: KB4054022
                                           [03]: KB4055237
                                           [04]: KB4054517
                Network Card(s):           1 NIC(s) Installed.
                                           [01]: Intel(R) 82579V Gigabit Network Connection
                                                 Connection Name: Ethernet
                                                 DHCP Enabled:    Yes
                                                 DHCP Server:
                                                 IP address(es)
                                                 [02]: fe80::3160:fe8b:aba8:f210
                Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                                           Virtualization Enabled In Firmware: Yes
                                           Second Level Address Translation: Yes
                                           Data Execution Prevention Available: Yes

                • 5. Re: internet connection


                  Manufacturer Intel Corporation

                  Model DH61WW (CPU 1)

                  Version AAG23116-303

                  Chipset Vendor Intel

                  Chipset Model Sandy Bridge

                  Chipset Revision 09

                  Southbridge Vendor Intel

                  Southbridge Model H61

                  Southbridge Revision B3

                  System Temperature 38 °C


                     Brand Intel Corp.

                     Version BEH6110H.86A.0120.2013.1112.1412

                     Date 11/12/2013

                  • 6. Re: internet connection

                    tried installing software from the link which you have provided..  but in the link I can see the  Version: 22.10 .. but after installing I see it is 12.15.. please see the snapshot below.





                    • 7. Re: internet connection
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Ramesh58,

                       Thank you for the information. Version 22.10 refers to the software version but the driver version is the lower version number Do you still encounter the said issue? As this is an onboard NIC on Intel board, you can further check with the desktop board support. However, please be informed this model is already end of interactive support, you may refer to this website for reference https://www.intel.com/content/www/us/en/support/articles/000016241/boards-and-kits/desktop-boards.html

                       Checking on the support site for DH61WW, Windows 10 is not on the supported operating system. https://downloadcenter.intel.com/product/54876

                        I will help forward your inquiry to the board support. Thank you. 


                      • 8. Re: internet connection

                        hai Sharon.

                        thank u for your reply.

                        if windows 10 doest support then what I have to do .Pl suggest me an alternative to my problem as each and every time I switch on my system I have to scan or restart the system then only I am getting connected to the internet

                        let me know what I have to do to overcome my problem



                        • 9. Re: internet connection
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi Ramesh58,

                           Thank you for the reply. I have forwarded your post to Desktop board support to better assist on your inquiry.


                          • 10. Re: internet connection

                            There is not much that we can do for you. If the driver provided does not work (you are the first to run into this), then there is nothing you can do (Windows 10 is not supported).


                            The only viable solution is to purchase a PCIe-based Networking card (you can get these pretty cheaply) and install and use it in place of the Intel onboard solution.


                            When you add this replacement, remember to go into BIOS Setup and disable the onboard solution so that it doesn't interfere with this replacement solution.


                            Hope this helps