3 Replies Latest reply on Dec 11, 2017 3:21 PM by Intel Corporation

    intel r hd graphics 1920x1080 in windows 10 not work

    e-Office

      hi guy i have a notebook acer Extensa 2509 with  windows 10 , last update, all drive  is update and also bios is in last release ,  i   have external monitor aoc 27 " (and i have installed also driver of monitor in the system), iconnect the first time a monitor by hdmi in my notebook , and  work good , i configured a 1920x1080  by cliccking over desktop ---> display settings ---->  combo box choice  a 1920x1080 click  save all ok .

      next day after  start  the monitor give me only 800x600 ---------> 1366x768 , not exist a 1920x1080 , why §???  i tryed to reinstal intel driver , a try to downgrade driver , but nothing

      someone can help me please ????

      thankz  at  all

        • 1. Re: intel r hd graphics 1920x1080 in windows 10 not work
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi : Thank you very much for contacting the Intel® Graphics communities. We will do our best to try to fix this problem.

          I was looking on Acer’s web site for the graphics drivers for your platform and actually it shows that the validated operating system for this product is Windows® 8.1 - 64. So, the problem with the resolution could be related to compatibility with that operating system. In that case what we recommend is to use the “inbox” graphics driver that gets installed automatically when you install Windows® 10.

          The driver validated by Acer for your system is version 3496, but for Windows® 8.1:
          https://www.acer.com/ac/en/US/content/support-product/5452?b=1

          As an option, we can always try driver 4653 for Windows® 10, but these kind of problems might be expected if you use a Windows version that is not fully compatible with your notebook:
          https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=85552

          Any further questions, please let me know.

          Regards,
          Alberto R

          • 2. Re: intel r hd graphics 1920x1080 in windows 10 not work
            e-Office

            Hi Alberto , i tryed your  solution but , not  work ,but i tryed  to unistall compleatly 2  time a driver , windows automatically  reinstall a driver but  at second time the  resolution start correct 1920x1080  i hope next restart remaning in correct resolution, i copy in driver option what  have installed

             

            device install requested

            Device PCI\VEN_8086&DEV_0F31&SUBSYS_09051025&REV_0E\3&11583659&0&10 requires further installation.

            driver service added (igfx)

            Driver Management has concluded the process to add Service igfx for Device Instance ID PCI\VEN_8086&DEV_0F31&SUBSYS_09051025&REV_0E\3&11583659&0&10 with the following status: 0.

            driver service added (cphs)

            Driver Management has concluded the process to add Service cphs for Device Instance ID PCI\VEN_8086&DEV_0F31&SUBSYS_09051025&REV_0E\3&11583659&0&10 with the following status: 0.

            driver service added (igfxCUIService1.0.0.0)

            Driver Management has concluded the process to add Service igfxCUIService1.0.0.0 for Device Instance ID PCI\VEN_8086&DEV_0F31&SUBSYS_09051025&REV_0E\3&11583659&0&10 with the following status: 0.

            device installed (igdh64.inf)

            Driver Management has concluded the process to add Service igfxCUIService1.0.0.0 for Device Instance ID PCI\VEN_8086&DEV_0F31&SUBSYS_09051025&REV_0E\3&11583659&0&10 with the following status: 0.

             

            thankz

            • 3. Re: intel r hd graphics 1920x1080 in windows 10 not work
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi : Perfect, thank you very much for providing that information and for sharing those steps. Hopefully the resolution will remain the same after restart.

              Any questions, please let me know.

              Regards,
              Alberto R