Hi kevsox33: Thank you very much for contacting the Intel® Graphics communities. We will do our best to try to fix this problem.
As you mentioned, for this type of scenario we always recommend to install the drivers provided by the manufacturer of the board. Since the problem persists after that, we can try the graphics driver available in our web site, even though it is also version 4849, for testing purposes we can always try to install it:
Some monitors have the option to update their own driver or the firmware, I looked at the link you gave us and I did not see that, so what we recommend is to get in contact directly with Monoprice to confirm that:
Please make sure the HDMI cable is a high quality HDMI 2.0 cable, do you have the option to test a different cable?
Any further questions, please let me know.
I am having the same problem with this monitor on Windows, but when I tried connecting with it with a computer using Linux it allowed me to set the resolution to 3840 x 2160 without a problem. When I tried to connect to a different 4K monitor, it allowed me to change the resolution of the display but when it tried to set the resolution to 3840 x 2160 it didn't display the computer.
SSU-output.txt.zip 26.9 K
We apologize for any inconvenience. Please submit a new thread since we handle every case individually and every scenario is different even if the same product is being used. The next agent will be able to further assist you on this matter.