1 2 Previous Next 17 Replies Latest reply on Jan 10, 2018 7:33 PM by Intel Corporation

    Reset adapter unexpectedly

    mrbrklyn

      I have a system I use as a gateway:

      Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (Lewisville) (rev 04)

       

      It is a component of a fit/PC Intense running Linux is the 4.9.67-1-lts #1 SMP kernel from Arch Linux.  This problem has been going on for several kernels now over the last month.

       

      Intense PC models specifications

       

      It has been having trouble reseting and possibly check summing.  I use a ssh proxy tunnel which has always remained open and stable to panix.com.  Now it dies

       

      debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

      debug1: channel 3: new [direct-tcpip]

      debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

      debug1: channel 44: new [direct-tcpip]

      debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

      debug1: channel 45: new [direct-tcpip]

      debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

      debug1: channel 46: new [direct-tcpip]

      debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

      debug1: channel 47: new [direct-tcpip]

      debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

      debug1: channel 48: new [direct-tcpip]

      ssh_dispatch_run_fatal: Connection to 166.84.1.2 port 22: message authentication code incorrect

      [ruben@flatbush ~]$

       

      from dmesg:

      [38972.211043] ffff88041f798da0: f4 6e af f6 83 02 1d 62 8c 12 0f 1a e9 99 89 cf  .n.....b........

      [38972.211044] ffff88041f798db0: d3 b9 fc d0 d4 7a dc 96 d0 b0 f9 c3 bb fe c7 ea  .....z..........

      [38972.211046] ffff88041f798dc0: 39 51 ea 2c 6d 80 64 43 59 da 15 91 3a 6c 40 05  9Q.,m.dCY...:l@.

      [38972.211047] ffff88041f798dd0: a6 50 40 98 d0 bb cf f3 c7 1f e2 41 bd ec 19 05  .P@........A....

      [38972.211049] ffff88041f798de0: ab 51 d0 9a 46 90 9b db 3b b2 fd c1 c9 c0 ef 7b  .Q..F...;......{

      [38972.211051] ffff88041f798df0: 2a 45 2b f6 fb 42 96 56 af 45 89 23 99 51 4e ef  *E+..B.V.E.#.QN.

      [38972.211053] ffff88041f798e00: fd 6c 9a df 51 66 db 3e ca d9 4c f2 ad cb 89 7a  .l..Qf.>..L....z

      [38972.211054] ffff88041f798e10: c4 10 47 21 fc a5 4d f3 06 79 1f 8a ba d1 45 53  ..G!..M..y....ES

      [38972.211056] ffff88041f798e20: bb 68 0b 8a ab 63 ae b2 1c 38 b0 35 6f 37 66 ec  .h...c...8.5o7f.

      [38972.211057] ffff88041f798e30: 02 4a                                            .J

      [38972.211062] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

      [38978.157727] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

      [39014.162430] elogind[1369]: New session c4 of user ruben.

      [39089.012361] lp: driver loaded but no devices found

      [39089.040701] st: Version 20160209, fixed bufsize 32768, s/g segs 256

       

       

      It has been suggested that I can monkey with the module settings, but I'm not certain what to try or to procede with.  Guessing blindly is usually not useful

       

       

      modinfo give me this:

       

      alias:      pci:v00008086d0000105Esv*sd*bc*sc*i*
      depends:    ptp
      intree:     Y
      vermagic:   4.9.67-1-lts SMP mod_unload modversions
      parm:       debug:Debug level (0=none,...,16=all) (int)
      parm:       copybreak:Maximum size of packet that is copied to a new buffer on receive (uint)
      parm:       TxIntDelay:Transmit Interrupt Delay (array of int)
      parm:       TxAbsIntDelay:Transmit Absolute Interrupt Delay (array of int)
      parm:       RxIntDelay:Receive Interrupt Delay (array of int)
      parm:       RxAbsIntDelay:Receive Absolute Interrupt Delay (array of int)
      parm:       InterruptThrottleRate:Interrupt Throttling Rate (array of int)
      parm:       IntMode:Interrupt Mode (array of int)
      parm:       SmartPowerDownEnable:Enable PHY smart power down (array of int)
      parm:       KumeranLockLoss:Enable Kumeran lock loss workaround (array of int)
      parm:       WriteProtectNVM:Write-protect NVM [WARNING: disabling this can lead to corrupted NVM] (array of int)
      parm:       CrcStripping:Enable CRC Stripping, disable if your BMC needs the CRC (array of int)
        • 1. Re: Reset adapter unexpectedly
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Mrbrklyn,

           Thank yo for writing to Wired Communities.  As this is an onboard NIC on the Intense PC, have you contacting the PC vendor to check on the onboard NIC which is part of their system? Are you using the driver version from the PC vendor? Please feel free to update me. 

          Thanks,
          Sharon




           

          1 of 1 people found this helpful
          • 2. Re: Reset adapter unexpectedly
            mrbrklyn

            Hello Sharon

             

            yes I contacted them and there is nothing they can do, and I am not sure what you mean.  This is a linux system.  I'm not sure what you mean by a "pc vendor".  All they know is that it has been burned in and that it has been tested with the linuxx kernel on a variety of distributions.  The Kernel module that drives it is e1000e, and it is written, to my knowledge, by intel.  It has a variety of options which can be tinkered with, for which I am only lightly familiar.


            Ruben

            • 3. Re: Reset adapter unexpectedly
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Mrbrklyn,

              Thank you for the reply. The "PC vendor"  I refer to is the board manufacturer where this 82576LM ethernet controller is embedded on. Since the chipset is integrated on the board, you may contact them check on the hardware aspect since the you mentioned the ethernet controller kept on reset.

               Where did you obtain the driver? Have you tried using the driver from our website at
              https://downloadcenter.intel.com/download/15817/Intel-Network-Adapter-Driver-for-PCIe-Intel-Gigabit-Ethernet-Network-Connections-Under-Linux-?product=47549

                Looking forward to your reply,.

              Thanks,
              Sharon
               

              • 4. Re: Reset adapter unexpectedly
                mrbrklyn

                Hello

                 

                The vendor said there is nothing they can do, it is an intel issue.

                 

                The software came from www.kernel.org, like all over linux drivers.  Can you help me work with the module options?  Intel, who wrote these drivers, is the best choice to get help.

                • 5. Re: Reset adapter unexpectedly
                  mrbrklyn
                  filename:   /lib/modules/4.9.67-1-lts/kernel/drivers/net/ethernet/intel/e1000e/e1000e.ko.gz
                  version:    3.2.6-k
                  license:    GPL
                  description:Intel(R) PRO/1000 Network Driver
                  author:     Intel Corporation, <linux.nics@intel.com>
                  • 6. Re: Reset adapter unexpectedly
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Mrbrklyn,

                            Thank you for the additional information. What you can do is to request from Sourceforge
                    by clicking on Ticket-Feature Request via the website below (this is the site where Linux driver is available)
                    https://sourceforge.net/p/e1000/feature-requests/?source=navbar

                    Thanks,
                    Sharon
                     

                    • 7. Re: Reset adapter unexpectedly
                      mrbrklyn

                      Hello Sharon

                       

                      I already have the most latest version.  I installed it off of arches community archives last night and the problem just continues.  If anything it has gotten work.

                       

                       

                       

                      [356760.653370] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [356762.652817] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [356766.409364] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [357338.693255] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [357340.693435] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [357342.692630] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [357346.438995] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [364073.158078] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [364075.158204] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [364077.157660] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [364080.934026] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [364129.161977] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [364131.162089] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [364132.121449] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [364135.867908] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [364784.167554] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [364786.167712] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [364787.207064] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [364790.993461] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [366043.294974] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [366045.295159] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [366047.295262] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [366049.295403] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [366051.294626] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [366055.071031] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [366091.298158] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [366093.298308] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [366095.297662] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [366099.044025] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [366161.302952] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [366163.303114] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [366164.262397] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [366167.988803] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [367240.337699] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [367242.337834] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [367244.337340] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [367248.123573] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

                      [367616.363905] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [367618.364061] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

                      [367620.363221] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

                      [367624.129487] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control:

                       

                       

                      [www3 ~]# modinfo e1000e

                      filename:       /lib/modules/4.9.67-1-lts/updates/e1000e.ko

                      version:        3.3.6-NAPI

                      license:        GPL

                      description:    Intel(R) PRO/1000 Network Driver

                      author:         Intel Corporation, <linux.nics@intel.com>

                      srcversion:     6453212B70344504D53DE09

                       

                       

                      There are OPTIONS that I can use on the module.  That is where I need adivice.  Are you an employee of Intel or an AI?

                       

                      Ruben

                      • 8. Re: Reset adapter unexpectedly
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Mrbrklyn,

                         Thank you for the reply. I refer you to contact sourceforge since that is the platform where the Linux driver for the NIC is available and you can request from there for the modification and support. I will also try further check for you.

                        Regards,
                        Sharon
                         

                        • 9. Re: Reset adapter unexpectedly
                          mrbrklyn

                          I sent a ticket there, but they are not responding.  I need to know what all the options for the module does.  I am still losing cryptographic checks and seeing resets.

                          • 10. Re: Reset adapter unexpectedly
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi Mrbrklyn,

                              Thank you for the update and apologize for any inconvenience this might have caused. Let me further check.

                            Regards,
                            Sharon
                             

                            • 11. Re: Reset adapter unexpectedly
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation


                              Hi Mrbrklyn,

                               Please try updating the driver version 3.4.0.2 posted at link below.  
                               https://sourceforge.net/projects/e1000/files/e1000e%20stable/3.4.0.2/

                                Feel free to update me. Thank you.

                              Regards,
                              Sharon

                              • 12. Re: Reset adapter unexpectedly
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi Mrbrklyn,

                                 

                                Please feel free to update me if you have updated to driver version 3.4.0.2, looking forward to your reply. Thank you.

                                 

                                Regards,
                                Sharon T

                                • 13. Re: Reset adapter unexpectedly
                                  mrbrklyn

                                  I compiled and ran that a couple of weeks ago and there has been no change.  I created a ticket on their system but there has been no response.

                                   

                                  I don't know why it is so hard to discuss the built in options of the module and how I can manipulate them successfully in an attempt to overcome this problem.

                                   

                                  We discuss everything but what I asked.  I seriously doubt they will ever debug this or fix it.

                                  • 14. Re: Reset adapter unexpectedly
                                    mrbrklyn

                                      why is it pointing me to ixgbe-5.3.5.tar.gz?

                                     

                                     

                                     

                                     

                                     

                                      

                                    Looking for the latest version? Download ixgbe-5.3.5.tar.gz (463.1 kB)

                                        Home  e1000e stable3.4.0.2 

                                        

                                    NameModifiedSizeDownloads / WeekStatus
                                    Parent folder
                                       e1000e-3.4.0.2.tar.gz2017-12-13299.6 kB 9191 weekly downloadsi
                                       Readme.txt2017-12-13268 Bytes 1313 weekly downloadsi
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