If you could open a ticket in IPS, it would be faster for us to look into your issue.
However, it would help to know the following details from your end for our further investigation:
2.) Gateway device?
3.) Triage Tool Server (From Build Server) - triagetool-xxx-xxxxx.tar.gz
Command: sudo sh ~/Project/layers/wr-idp/wr-idp-devkit/recipes-devtools/triage/files/triage_tool_host.sh -i ~/WindRiver -b ~/Project
4.) Triage Tool Target (From Target) - triagetool-WR-IDP-xxxxxx.tar.gz
Command: sh /root/example/triage_tool/triage_tool_target.sh