Thank you for joining the Graphics Community. I am sorry to hear you are having issues with the audio.
Please provide the following report Download Intel® System Support Utility for Windows* in order to gather more information regarding this matter.
To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
I've attached the log you were asking for, but there is nothing there regarding audio as I have an analog audio disabled, I left only Intel Display Audio which I'm using through the HDMI and it's not in the log from what I see.
I forgot to mention that the delay is also messing up the audio test (right click on the audio device and test) only the last part of the test sound is playing or not playing at all.
ssdreport.txt.zip 5.5 K
Thank you for the file. I wanted to check your drivers versions and other information.
Have you tried with the customized driver for your computer manufacturer? Find it here: http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/VGA/VGA(v188.8.131.52.4494).zip
The driver you gave me the link to doesn't look like a custom driver but rather an older v4494 intel driver pack (Graphics and DisplayAudio). Anyway, it contains two DisplayAudio drivers 6.16 and 9.22
The latest v4849 driver pack contains DisplayAudio 10.24
I've tried all 3 but all of them have exactly the same issues I'm afraid
Thank you for that information Oomek.
Please let's try with one of the first versions, use the method below to uninstall the current driver and re-install the older driver.
Steps to uninstall:
- Open the Device Manager.
- Expand the Display Adapters section.
- Find the Intel Graphics Driver.
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the check box Delete the driver software for this device.
- Reboot the computer after uninstall process has finished.
Steps to install: Manually Install an Intel® Graphics Driver in Windows® 10 and...
Find the driver here: Download Intel® Graphics Driver for Windows* [15.46]
Oomek, I would like to gather more information regarding this matter, please fill out the following form and post it here: IMPORTANT - Required information for reporting Graphics issues. Please make sure to include steps to reproduce and any sample file(s) we can use to review. One more thing, try to replicate the issue without the receiver, just to have a baseline and let us know the results.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
Sony AVR STR-DN1050
Sony TV KDL-55W805A
Problem exists on TV and TV+AVR
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 (build 16299.125)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Open KODI and enable passthrough audio and set the passthrough output device to Intel Display Audio in Settings>System>Audio (Expert Mode)
- Play some movies with audio encoded in DTS or DD(AC3)
- There will be a 5 second delay before the audio switches to passthrough
- When you press stop again there is 5 second delay before UI navigation sounds are heard
- The delay does not occur on my other devices
- Another 9thing is the windows test sound is also affected. (RMB on volume icon in tray>Playback devices>Test)
Oomek, thank you for your patience.
At this stage we have been unable to reproduce the behavior. Our test bed consisted of an Onkyo TX-NR747 AV Receiver using the same driver version, this is suggesting that the issue could be compatibility with your specific receiver. We suggest checking with the manufacturer for any Firmware update for the receiver.