6 Replies Latest reply on Jun 28, 2018 4:45 PM by Intel Corporation

    associated Cisco AP name not displayed in Intel Proset Wireless Tools

    BelSkorpio

      I've opened a Cisco TAC case, but they bounce the ball back to Intel.

      We've done extended air sniffing about this problem and I'm not sure who is right or who is wrong.

      I've attached a message that explains what we have found out and done for troubleshooting.

        • 1. Re: associated Cisco AP name not displayed in Intel Proset Wireless Tools
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello BelSkorpio,

          We understand that you use our Intel® PROSet/Wireless Tools to gather basic network testing and analysis. After an update, you're no longer able to register the AP name in our tool.

          - Which Intel® PROSet/Wireless Software and Drivers version are you currently using?
          - Is this the drivers and software package provided by your OEM, or from our Download Center?
          - In which version was the AP information last displayed correctly?
          - Which Operating System(s) are presenting this issue?
          - Is the issue only occuring with systems using the Intel® Dual Band Wireless-AC 7265?

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: associated Cisco AP name not displayed in Intel Proset Wireless Tools
            BelSkorpio

            Hi,

             

            I hope you were able to read the attachment. It is in outlook msg format. Please confirm if you can read it. Thanks.

             

            We are not upgrading anything. We are installing a new wifi network based on controller based Cisco Access Points, model 1562. This is a model that we have not used yet in our other sites where we don't have the problem.

             

            - The intel PROSet/Wireless Software and Drivers version is 20.0.2. We've seen the same with 19.x and 18.x versions. So it never worked. It only works for us with other Cisco AP models, e.g. 1702, 1552, 1522 BUT NOT with e.g. 1562, 1852. The last 2 models are Linux based AP's from Cisco. It definitely has also got something to do with this, that's why we have also the case open with Cisco TAC. Please also read the complete attachment, where all this is explained. You will find also the airopeek sniffings and analysis of a Cisco engineer. The AP name is for sure sent out in the 802.11 beacons for all AP models. The only difference that we notice is that the 1562 & 1852 models are sending out fewer Vendor Specific Attributes. This might cause the issue.

            - We've had the problem with the original drivers from the Panasonic Toughpad, but later also with the drivers that we've downloaded from the Intel Web site.

            - OS is Windows10

            - We have seen it with N 7260, AC 7260, AC 7265, AC 8260, AC 8265. Most of our Toughpads are using the Dual band AC 7265.

             

            Cheers,

             

            Marc.

            • 3. Re: associated Cisco AP name not displayed in Intel Proset Wireless Tools
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello BelSkorpio,

              Thank your for this information. We can confirm that we were able to open the email you attached. Our questions and your answers helped us make sure that we understood the problem.

              I will send you a private message to request some additional information that we require to look into this matter.

              Best regards,
              Carlos A.

              • 4. Re: associated Cisco AP name not displayed in Intel Proset Wireless Tools
                BelSkorpio

                I've replied to your e-mail with the Wireless Customer Checklist attached. Is this OK ? Can we continue now by e-mail ?

                • 5. Re: associated Cisco AP name not displayed in Intel Proset Wireless Tools
                  dorli

                  Hello BelSkorpio

                   

                  We can keep working this case via email. I sent you an email last December 7th requesting specific information. Please let me know if you received it or reply to the email sent.

                   

                  Thanks

                  David O.

                  • 6. Re: associated Cisco AP name not displayed in Intel Proset Wireless Tools
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello,

                    We would like to inform that our engineers have identified this issue and a fix will be released in the next version of Intel® PROSet/Wireless Software and Wi-Fi Drivers for Windows® 10. It is important to mention that the fix will apply for Intel® Dual Band Wireless-AC 8265 and newer adapters.

                    We appreciate your collaboration and would like to thank you for bringing this to our attention.

                    Regards,
                    Jonathan B.