3 Replies Latest reply on Jan 10, 2018 6:28 AM by doityourselfer

    NUC5i7RYH Drivers fail to install but no warning.

    BobTrav

      Hi,

       

      I am trying to update the drivers on my system.

       

      Running the Support Assistant

       

      Intel® Driver & Support Assistant

       

      It tells me that two drivers need updating.

       

      Wireless from 19.51.8.2 to

       

      Updated Version: 20.10.2

      Release Date: November 20, 2017

      Size: 94 MB

      Installs the Intel® Wireless Technology-based (WiFi) driver for Windows® 10 for the Intel® NUC Kit NUC5ix3RY and DN2820FYKH.

       

      and

       

      LAN from 12.15.25.6712 to

       

      Updated Version: 22.7.1

      Release Date: October 27, 2017

      Size: 60 MB

      This download record installs the LAN driver for the Intel® NUC product with the Intel® Gigabit Ethernet Network Connection using Windows® 10.

       

      I download.

       

      I install.

       

      I reboot.

       

      I rerun the Support Assistant.

       

      Still the same two drivers are listed as requiring updates.

        • 1. Re: NUC5i7RYH Drivers fail to install but no warning.
          lw1948

          Sorry to disappoint you. The Intel Driver & Support Assistant can not be trusted yet. This utility is not fully debugged. The best way to update drivers is manually. You shall start with the Chipset Driver and the Intel Management Engine Driver (if you want to update them). Reboot the computer and that install all the other drivers (sequence is not important) . Now, you need to reboot the computer only once, after the last driver is installed.

           

          Leon

          • 2. Re: NUC5i7RYH Drivers fail to install but no warning.
            BobTrav

            Tiz  a week of disappointments.

             

            Downloaded and tried to install manually.

             

            They go through the motions and proudly annouce "Success!" but in the end it's a fail. No change.

             

            I then completely removed the drivers form the system and reinstalled.

             

            Again they go through the motions and proudly annouce "SuccessI" but in the end it's a fail.

             

            Indeed the LAN driver took me back a version. Which I then updated through the Windows device manager app.

             

            Oh well.

             

            Been a bad week for Intel hardware and software around here.

            • 3. Re: NUC5i7RYH Drivers fail to install but no warning.
              doityourselfer

              Hi BobTrav

              Sorry, don't have a solution but seem to have exactly the same Problem.

              NUC5I7RYH-Driver-Install-Problem.PNG

              Manual Installation (even after preceeding Deinstallation) does not change the behavior.

              The Wireless 19.51.8.2 remains installed and 20.10.2 will not be installed, whatever and howoften you try to install it.

              Clicking the blue "Update availlable" buttons shows Version Info for about half a second at each click.

              Cold comfort, however, all seems to work still as it should.