12 Replies Latest reply on Dec 12, 2017 1:14 PM by Intel Corporation

    600p SSD update in Ryzen system

    pekras

      I recently added a 600p SSD to a new AMD build. The utilites refuse to update the drivers, and the provided linux distro failed to boot (likely due to the being Intel specific).

       

      Is there any way I can update the firmware that doesn't require access to a computer with an intel based processor?

       

      Motherboard: Asus Strix X370-F

      Processor:     Ryzen 1800X

        • 1. Re: 600p SSD update in Ryzen system
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi pekras,

           


          We understand your situation regarding the  Intel® SSD 600p series.

           

          Please keep in mind that the Intel® SSD 600p Series has only been validated for Windows* 7, 8.1 and 10. Linux* is not currently supported.

           

          - Frequently Asked Questions for Intel® SSD 600p/Pro 6000p Series.

           


          In order to update the Firmware, you can use the Intel® SSD Firmware Update Tool. Please  follow the next steps:

           

          1- Go to https://downloadcenter.intel.com/download/26491/Intel-SSD-Firmware-Update-Tool

           

          2- Download the issdfut_2.2.3.iso

           

          3- Go to https://rufus.akeo.ie/and download Rufus.

           

          4- Connect an empty USB flash drive to the PC.

           

          5- Open Rufus and change only the options "Device" and select your USB. Then go to ISO image, click on search and select the issdfut_2.2.3.iso you previously downloaded.

           

          6- Go to your BIOS -> Boot -> Boot priority -> select the "USB" as primary.

           

          7- Re-boot your PC. It should enter the firmware update tool for your SSD.

           

          8- Update the firmware and then boot windows.

           

          9- If it does not boot the "USB" or it gives you an error, please go to BIOS and change the boot mode to "legacy only". Then try again.

           

          NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

           


          Please try it and let us know the results.

           

          Regards,
          Junior M.

          • 2. Re: 600p SSD update in Ryzen system
            pekras

            I am not trying to run Linux. The system is Win 10 pro.

            Linux was mentioned because ssdfut_2.2.3.iso contains a small linux distro, which crashed during boot to a black screen. After testing on intel machines with integrated graphics, there is a moment during boot when the screen flickers, likely due to the graphics drivers loading. During this moment on my main machine, the screen goes black, indicating that no graphics driver is successfully loaded.

             

            I cannot currently run the software from one of my other pcs, as this is the only one with an M.2 slot. If needed, I suppose that buying a PCIe adapter card is a possibility.

            • 3. Re: 600p SSD update in Ryzen system
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi pekras,

               

              Thanks for the information.

               

              We suggest you install the Intel® Solid State Drive Toolbox on your Windows(R) 10 and try to update the firmware from it. If you are not able to do it, please let us know the firmware version you see in the tool.

               

              We look forward to hearing back from you.

               

              Regards,
              Junior M.

              • 4. Re: 600p SSD update in Ryzen system
                pekras

                Intel SSD toolbox 3.4.9 is installed.

                 

                Drive is running firmware: PSF109C

                Model# INTEL SSDPEKKW010T7

                Serial # BTPY65040F941P0H

                 

                Update to PSF121C fails with this message:

                Error: The firmware update process encountered an error (10/53). Reboot and try again. If error persists, use the Intel Firmware Update Tool located at: www.downloadcenter.intel.com.

                • 5. Re: 600p SSD update in Ryzen system
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi pekras,


                  In order to better understand your situation, could you please provide the following information: 

                  -System information, please use this utility and attach the file here (Please use the advanced editor button)
                  -Also, please share the MSinfo32 log information. (Here is a guide in case you need it)
                  -Please export the Intel® Solid-State Drive Toolbox log (Click on export and save the file)
                  -Is this drive your boot SSD or is a storage SSD?

                  NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

                  We'll be waiting for your response.

                  Regards, 
                  Junior M. 

                  • 6. Re: 600p SSD update in Ryzen system
                    pekras

                    Attached are the 3 requested documents. I didn't see any advanced editor setting in the support utility, so I set it to record everything.

                     

                    Intel Drive is the boot drive. This could be changed, as it is cloned in case of a failure when updating.

                    • 7. Re: 600p SSD update in Ryzen system
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi pekras

                      Thanks for the information provided. 

                      We have some reports that with the Windows* built 1609 some customers were able to update the firmware of the SSD.  You can check the thread here

                      We recommend you to back up your date and downgrade the Windows* built version and try to upgrade the firmware with the  Intel® Solid State Drive Toolbox. 

                      Please let us know if that works. 

                      Regards, 
                      Junior M. 

                      • 8. Re: 600p SSD update in Ryzen system
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi pekras

                        We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

                        Regards, 
                        Junior M. 

                        • 9. Re: 600p SSD update in Ryzen system
                          pekras

                          Finding a specific, year-old windows build is not a realistic solution. I was unable to locate 1609 on the Windows web-site, and the fact that you haven't tested your software since then is embarrassing. If you were to provide a link to a known-working windows build, that might be helpful for people who have this problem in the future.

                           

                          Update was performed by buying an M.2 to PCI adapter, and running the update via USB boot on an old Intel computer. This isn't a great solution, as it requires moving the drive every time an update needs to be performed. The only reason this is acceptable at all is that firmware updates should only happen rarely.

                          • 10. Re: 600p SSD update in Ryzen system
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi pekras,

                             

                            Thanks for sharing your results, we’re glad to hear you’ve solved it. We do agree that this is not an ideal solution, but only a workaround, as we continue to investigate the failure to determine the root cause and create the proper solution.

                             

                            In order to understand your solution better, can you clarify what OS build/version you have loaded on your old Intel computer? This would be a good datapoint for our Engineering team and helps others that may encounter this situation

                             

                            Regards,
                            Junior M.

                            • 11. Re: 600p SSD update in Ryzen system
                              pekras

                              Computer used was a Compaq dx2400. The update was run by booting from a usb. No operating system is present, as no hard drive is installed (PC kept as a working parts spare for other old PCs). The SSD toolbox was not used to perform the update.

                               

                              After updating the firmware and reinstalling the drive in my original system, the SSD toolbox still did not allow me to use the Optimizer. This required manually installing the NVMe driver, as 600p is apparently not officially supported by the Intel NVMe driver. This was done by following the instructions here: Win 10 – Intel SSD Optimizer greyed out for 600P | USB Driver

                              • 12. Re: 600p SSD update in Ryzen system
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi pekras,

                                Thanks for the information provided. 

                                We will provide this feedback to our engineering team so they can continue investigating the failure and help others to may encounter this situation.

                                Regards, 
                                Junior M.