6 Replies Latest reply on May 2, 2018 1:09 PM by Intel Corporation

    NUC5i7RYB freezes streaming video with any browser

    ben148

      Hello,

       

      With Mozilla dropping NPAPI support in the latest version I lost the last browser that would stream video without freezing.(netflix, france24.com/en youtube,...).

      Right now my NUC is a very expensive brick.

       

      I have to run for now the Extended supported Firefox Release to be able to stream anything, but this version is plagued by image stuttering and poor video quality.

       

      As I mentioned in the title, with any browser - Edge, Chrome Mozilla- once I click on the icon to start streaming, the NUC unit freezes completely and the cpu fan starts running at full speed.

      The only option I have left is to hold down the power button to stop it.

      When I browse the os event log I do not see any meaningful critical message for hw or sw.

       

      NUC is the worst platform the big Intel came up with.

       

      With any other PC, laptop or tablet in the household I do not experience any of this issues.

       

      If you could help me, here is the system info:

      Note: all drivers are up-to-date

       

       

      Intel System Identification Utility Reference Number: 0407 1718

      Date Created: Monday, November 27, 2017 7:01:39 AM

      ADVANCED

      Collapse/Expand SYSTEM INFORMATION

      Computer Manufacturer     Intel Corporation

      Computer Model     NUC5i7RYB

      Operating System (O/S)     Microsoft Windows 10 (build 16299), 64-bit

      Operating System Build (O/S)    16299

      Operating System (version)     10.0.16299

      O/S Language    0409

      System RAM     8.0 GB

      .NET Framework Version    4.6.2

      CD or DVD Device  

      System Hard Drive Overview

      System Total Storage Size:    1.0 TB

      Physical Drive    0

      Maker 

      Model    HGST HTS721010A9E630

      Bus Type    SATA

      Physical Drive    1

      Maker 

      Model    Samsung SSD 850 EVO M.2 120GB

      Bus Type    SATA

      Solid State Drive Firmware Version    EMT21B6Q

      Local Disk D:\    931.4 GB

      Used space:    5.4 GB

      Free Space:    926.0 GB

      Local Disk C:\    110.8 GB

      Used space:    30.4 GB

      Free Space:    80.5 GB

      Memory Detail

      Total Physical Memory    8.0 GB

      Available Physical Memory    3.9 GB

      Total Virtual Memory    2.0 GB

      Internet Browser [101]    Internet Explorer

      Internet Browser Version [101]    11.64.16299.0

      Internet Browser [102]    Firefox

      Internet Browser Version [102]    55.0.1

      Collapse/Expand GRAPHICS INFORMATION

      Graphics Product [1]    Intel(R) Iris(TM) Graphics 6100

      Graphics Driver Version     20.19.15.4624

      3D Acceleration    Yes

      Hardware Transform & Lighting Support     Yes

      Video Memory    4.0 GB

      Vertex Shader Support     5.0

      Pixel Shader Support     5.0

      Microsoft DirectX* Version     11.0

      Current Graphics Resolution    1920x1080

      Current Color Depth    32 Bits Per Pixel

      Collapse/Expand MOTHERBOARD INFORMATION

      Manufacturer     not detected

      Model     NUC5i7RYB

      AA Number    H73774-101

      BIOS Vendor    Intel Corporation

      BIOS Version    Intel Corporation RYBDWi35.86A.0367.2017.0929.1059

      BIOS Release Date 

      System Memory    8.0 GB

      Sound Card    Realtek High Definition Audio

      Collapse/Expand PROCESSOR INFORMATION

      Manufacturer    Intel

      Model     Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz

      Intel Processor analysis tools    Intel Processor analysis tools

      CPU Speed    3.1 GHz

      Link to Processor Specification    Link to Processor Specification

      CPU Revision 

      CPU Type    00

      CPU Family    06

      CPU Model    3D

      CPU Stepping    4

      Collapse/Expand WIRED NETWORKING INFORMATION

      Wired Networking Product    Intel(R) Ethernet Connection (3) I218-V

      Driver Version    12.15.25.6

      Hardware IDs    PCI\VEN_8086&DEV_15A3&SUBSYS_20578086&REV_03

         

      Collapse/Expand WIRELESS NETWORKING INFORMATION

      Wireless Networking Product  

      Driver Version  

      Hardware IDs    *TEREDO