4 Replies Latest reply on Dec 4, 2017 5:32 PM by Intel Corporation

    dual band AC 7260 forces reset on windows 10 frequently

    Cam_G.

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      - <System>
      <Provider Name="NETwNb64" />

       

      <EventID Qualifiers="24576">5032</EventID>

      <Level>4</Level>

      <Task>0</Task>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2017-11-25T21:19:22.353804800Z" />

      <EventRecordID>47077</EventRecordID>

      <Channel>System</Channel>

      <Computer>PCA1FED5-BDA</Computer>

      <Security />

      </System>

       

      - <EventData>

      <Data>\Device\NDMP1</Data>

       

      <Data>Intel(R) Dual Band Wireless-AC 7260</Data>

      <Binary>000008000200380000000000A8130060000000000000000000000000000000000000000000000000484D414300000000</Binary>

      </EventData>

      </Event>

       

      The description for Event ID 5032 from source NETwNb64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.

      You can install or repair the component on the local computer.

      If the event originated on another computer, the display information had to be saved with the event.

      The following information was included with the event:

      \Device\NDMP1

      Intel(R) Dual Band Wireless-AC 7260

      The specified resource type cannot be found in the image file

       

      I don't know what to do I can't connect to the internet

      The network interface "Intel(R) Dual Band Wireless-AC 7260" has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets.

      Reason: The network driver requested that it be reset.

      This network interface has reset 2 time(s) since it was last initialized.

      I have tried everything from Updating to the newest driver, uninstalling and fresh installing, rolling back to previous updates, rolling back windows to previous updates, etc...

      I don't know what to do at this point. I've pretty much lost my mind.

        • 1. Re: dual band AC 7260 forces reset on windows 10 frequently
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Cam_G.,

          We understand you're having issues connecting to the internet, with frequent driver reset events.

          In order to better assist you, we would like the following information:

          1. Was this a factory installed wireless adapter, or an upgrade part?
          2. Did you recently perform any hardware upgrades on your system (such as a new SSD/HDD, RAM, etc)?
          3. For documentation purposes, what is the brand and model of your wireless router/access point?
          4. Please generate a WLAN Report for your system: 
              1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
              2. At the command prompt, type netsh wlan show wlanreport.
              3. This will generate a wireless network report that’s saved as an HTML file, generally saved to "C:\ProgramData\Microsoft\Windows\WlanReport\"
          5. Please generate an Intel® System Support Utility report as well.
              1. Please download and run the Intel® System Support Utility.
              2. Select to scan "everything," and run the scan while connected to your wireless network (if possible).
              3. Save the report and attach it to your reply.

          Note: To enable attachments, make sure to switch to the advanced editor while replying.

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: dual band AC 7260 forces reset on windows 10 frequently
            Cam_G.

            1. factory installed hardware.

            2. No this has persisted throughout different hardware changes (HDD to SSHD change) However the system is installed on an SSD that has not been modified.

            3. It doesn't matter what network I am on. This problem persists on different networks.

             

            I am not on the computer with the problem right now to perform the report, but I will try and get to that as soon as I can.

            • 3. Re: dual band AC 7260 forces reset on windows 10 frequently
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Cam_G.,

              Thanks for the response. If it's ok with you, we'll wait for your reports before suggesting any troubleshooting.

              Best regards,
              Carlos A.

              • 4. Re: dual band AC 7260 forces reset on windows 10 frequently
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Cam_G.,

                We haven't heard back from you in a while. In order to continue troubleshooting, please share the report requested. Or if the issue has been resolved, let us know.

                Best regards,
                Carlos A.