We understand you're experiencing issues with your adapter dropping connection when uploading files.
Please try installing the wireless driver without any additional software using the following method:
1. Download and extract our latest IT Admin driver for your adapter: WiFi_20.10.2_Driver64_Win10.zip
2. Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
3. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Dual Band Wireless-AC 8265 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, uncheck everything else then press OK.
5. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Dual Band Wireless-AC 8265 again, this time choose to "Update driver software..." > Select the option to "Locate and install driver software manually." Here you will need to direct the wizard to the location where you extracted the IT Admin package back in step one.
6. Reboot your computer.
If after this the issue continues, please provide the following:
1. For documentation purposes, what is the brand and model of your wireless router/access point?
2. Please generate a WLAN Report for your system:
1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2. At the command prompt, type netsh wlan show wlanreport.
3. This will generate a wireless network report that’s saved as an HTML file, generally saved to "C:\ProgramData\Microsoft\Windows\WlanReport\"
3. Please generate an Intel® System Support Utility report as well.
1. Please download and run the Intel® System Support Utility.
2. Select to scan "everything," and run the scan while connected to your wireless network (if possible).
3. Save the report and attach it to your reply.
Note: To enable attachments, make sure to switch to the advanced editor while replying.
Thank you for these reports.
- Do the disconnects happen while connected to both 2.4 and 5 GHz networks?
- Are you able to reproduce the issue while connected through a different wireless access point (different wireless network entirely).
- What is the brand and model of your router?
We would also like the following:
1. In the search box on the taskbar, type Event Viewer
2. Expand Windows Logs > Right click on System > Clear log > Clear.
3. You may now close the event viewer and use the system to try and reproduce the issue.
4. After the issue occurs: Open Event Viewer again> Expand Windows Logs > Right click on System > "Save all events as..." > Proceed to save event log to a known location and share with us.
We're glad to hear that your issue has been resolved.
If there's anything else we can help you with, please don't hesitate to contact us again.