This message was posted on behalf of Intel Corporation
Isaiah: Thank you very much for contacting the Intel® communities. We will do our best to try to assist you with this matter.
Just to confirm, are you referring to the issue of the master key to download the games?
Did you tried the following links?
Any further questions, please let me know.
Thanks for letting us know about this. We found a bug with a new functionality that was added to the redemption process. I apologize for the inconvenience. The fix was implemented on Sunday.
Can you please try the starterpack website again? The redemption process should be working now. Please let us know if you see any further issues. Thank you!
Support Community Manager