This message was posted on behalf of Intel Corporation
Hi Gary_Berry: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear there is a video problem with your computer.
In order to provide the most accurate response, we will do further research on this matter, as soon as I get any updates I will post all the details on this thread.
Any further questions, please let me know.
Hello. Are there are updates? I'm stuck at this point. I can't downgrade the Intel ME firmware to the original version (126.96.36.19914) and get error 8805, which basically says the SVN doesn't allow downgrades. Reinstalling firmware, graphics drivers, ME drivers (188.8.131.522), etc. None of it works. I'm assuming the Protected Audio Video Path (PAVP) is either broken somehow, or Cyberlink is misinterpreting data it's receiving.
I do have one last ace in the hole. I did find MEInfo and was able to run it. I'll see if I can find someone who hasn't upgraded their motherboard and can get them to report back. In any event, here's what I'm seeing. Maybe this will help an engineer troubleshoot where the failure is occurring. Nothing jumps out at me but I don't totally understand ME.
Intel(R) MEInfo Version: 184.108.40.2069
Copyright(C) 2005 - 2017, Intel Corporation. All rights reserved.
Intel(R) ME code versions:
BIOS Version L1.11
MEBx Version 0.0.0.0000
GbE Version 0.2
Vendor ID 8086
PCH Version 0
FW Version 220.127.116.1125 H
LMS Version 18.104.22.1687
MEI Driver Version 22.214.171.1242
Wireless Hardware Version 2.1.77
Wireless Driver Version 126.96.36.199
FW Capabilities 0x31101140
Intel(R) Capability Licensing Service - PRESENT/ENABLED
Protect Audio Video Path - PRESENT/ENABLED
Intel(R) Dynamic Application Loader - PRESENT/ENABLED
Intel(R) Platform Trust Technology - PRESENT/DISABLED
Last ME reset reason Firmware reset
Local FWUpdate Enabled
BIOS Config Lock Enabled
GbE Config Lock Enabled
Host Read Access to ME Enabled
Host Write Access to ME Disabled
Host Read Access to EC Disabled
Host Write Access to EC Disabled
SPI Flash ID 1 C22018
SPI Flash ID 2 Unknown
BIOS boot State Post Boot
OEM ID 00000000-0000-0000-0000-000000000000
Capability Licensing Service Enabled
OEM Tag 0x00000000
Slot 1 Board Manufacturer 0x00000000
Slot 2 System Assembler 0x00000000
Slot 3 Reserved 0x00000000
M3 Autotest Disabled
C-link Status Disabled
Independent Firmware Recovery Disabled
EPID Group ID 0xFFB
LSPCON Ports None
5K Ports None
OEM Public Key Hash FPF 0000000000000000000000000000000000000000000000000000000000000000
OEM Public Key Hash ME 0000000000000000000000000000000000000000000000000000000000000000
ACM SVN FPF 0x0
KM SVN FPF 0x0
BSMM SVN FPF 0x0
GuC Encryption Key FPF 0000000000000000000000000000000000000000000000000000000000000000
GuC Encryption Key ME 0000000000000000000000000000000000000000000000000000000000000000
Force Boot Guard ACM Disabled Disabled
Protect BIOS Environment Disabled Disabled
CPU Debugging Enabled Enabled
BSP Initialization Enabled Enabled
Measured Boot Disabled Disabled
Verified Boot Disabled Disabled
Key Manifest ID 0x0 0x0
Enforcement Policy 0x0 0x0
PTT Enabled Enabled
PTT Lockout Override Counter 0x0
EK Revoke State Not Revoked
PTT RTC Clear Detection FPF 0x0
Okay. After doing a lot of research elsewhere - Intel, ASRock, and Cyberlink all continue to ignore me - it looks like the problem might have to do with the ME firmware. There's an entry for "LSPCON Display Port 1" (description: "The setting determines which port for LSPCON will be connected to the HDCP 2.2 bridge adapter Display 1"). When I run MEInfo, no LSPCON ports are listed. I'm hoping to hear back from somebody today who has a functional system and can let me know if a port is listed. If so, that's probably the issue. At that point, I'm going to have to either resort to hardcore trickery in order to reprogram the ME firmware or hope that somebody from Intel or ASRock will take pity on me and offer me a reasonable way to fix the problem.
In the meantime, I'd really appreciate it if somebody from Intel could assist me. I put a lot of money into specialized hardware so that I can play UHD discs, only to have it all blow up in my face when I try to apply a fix recommended both by Intel and ASRock. This is unacceptable, quite frankly.
Hello. Just FYI, the problem has been solved. A new BIOS had what appeared to be a slightly modified version of ME firmware 188.8.131.5225. Around the time it was released, ASRock's INTEL-SA-00086 mitigation site was updated to imply that Z370 board owners couldn't rely on the generic ME firmware. I guess that, unlike Z170 and Z270 versions of the board I own (I corresponded with a Z170 owner who apparently updated ME firmware willy-nilly and had no HDCP 2.2 problems), the firmware somehow has to be tied to the board via HDCP licensing and such. I don't like this, as it implies that future fixes can't be applied without breaking HDCP 2.2 once ASRock stops supporting my board. Oh well. That's a battle for another day. For now, I'm good.
This message was posted on behalf of Intel Corporation
Gary_Berry: Thank you so very much for letting us know those results and for sharing all this information in our communities. Let me apologize that I did not answer to your comments before, the reason was that we were doing further research on this matter to try to provide the best resolution for this scenario. We are glad to hear the problem got fixed, and if you have any other inquiry do not hesitate in contact us again, we are here to help and to provide the best support we can.
Any questions, please let me know.
Hi, I am having the same issue with the same board but the Z220. I can't get the HDCP 2.2 to pass. It used to pass before I did a BIos update. Asrock is saying that their bios doesn't have an issue anymore as I showed them this thread and the other one on Win-rad. I reinstalled a clean version of the Windows build 1709 that fixed the SGX issue I was having. I downgraded the BIos also but no good. I can't play a 4k bluray anymore because of HDCP 2.2 not available message that Cyberlink's advisor gives me. Please help.